Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Graham, LMSW

Meriden,CT

Summary

Experienced conflict-resolution and consultation professional with over 12 years of service in judicial and community-based settings. Known for providing confidential guidance, facilitating difficult conversations, and supporting individuals navigating complex institutional systems. Brings a steady, impartial approach to highly sensitive matters, with deep experience listening to concerns, clarifying issues, coaching individuals through difficult decisions, and helping parties understand available options within formal systems. Highly skilled in balancing discretion, neutrality, and ethical responsibility while contributing to fair, respectful, and effective outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Family Relations Counselor II

Judicial Branch- State Of CT
New Haven, CT
10.2018 - Current

Provide confidential assessment, consultation, and conflict-resolution services to court-involved individuals navigating high-conflict family and relational matters. Serve as a neutral resource to help parties clarify concerns, understand court processes, and explore constructive pathways forward.

  • Conduct in-depth evaluations of complex interpersonal and family conflicts, including matters involving safety concerns, communication breakdowns, and power dynamics
  • Prepare detailed written analyses and recommendations used by the court to inform decision-making
  • Facilitate structured conversations between parties to support resolution, reduce escalation, and improve communication
  • Coach individuals on navigating conflict, understanding procedural options, and engaging effectively within institutional systems
  • Collaborate with judges, attorneys, and court personnel while maintaining professional independence and neutrality
  • Interpret policies, procedures, and legal frameworks for individuals seeking clarity and guidance
  • Provide testimony and professional observations in court proceedings as required
  • Build and maintain collaborative relationships with internal and external partners to support coordinated responses
  • Performed comprehensive family evaluations addressing child custody, visitation, and financial disputes; delivered findings through detailed written and oral reports

Investigation Social Worker

The Department of Children and Families
New Haven, CT
07.2014 - 10.2018

Led structured family assessments under state and agency mandates, documenting findings and collaborating with multidisciplinary partners to support informed decision-making.

  • Conducted comprehensive assessments involving children, caregivers, and collateral sources
  • Balanced competing perspectives while maintaining objectivity and adherence to ethical standards
  • Prepared formal reports and documentation for internal review and legal proceedings
  • Worked closely with multidisciplinary professionals, including educators, healthcare providers, and legal representatives
  • Supported families in understanding agency processes, expectations, and available resources
  • Demonstrated strong negotiation and conflict resolution skills in high-stress situations

Case Manager

The Connection Inc
New Haven, CT
02.2013 - 07.2014

Provided individualized support and advocacy to adults facing housing instability, mental health challenges, and substance use concerns.

  • Offered one-to-one guidance, problem-solving support, and service coordination
  • Assisted clients in navigating public systems and accessing community resources
  • Developed service plans aligned with client-identified goals
  • Maintained accurate documentation and monitored progress over time
  • Advocated for clients with limited capacity to self-navigate complex systems

Education

Masters - Social Work

Fordham University
Bronx, NY
05.2017

Bachelor of Science - Social Work

Southern CT State University
New Haven, CT
01.2013

Skills

  • Conflict Resolution & Informal Dispute Navigation
  • Confidential Consultation & Coaching
  • Neutral Facilitation & De-escalation
  • Trauma-Informed Practice
  • Policy Interpretation & Systems Navigation
  • Legal Documentation & Institutional Reporting
  • Stakeholder Collaboration & Relationship-Building
  • Cultural Awareness & Equity-Centered Practice

Certification

  • Licensed Master Social Work
  • January 2025 to July 2025
  • State of CT | License # 10740 |
  • Credentialed to provide supervised social work services, including assessments, case management, advocacy, and intervention planning, in compliance with state regulations and NASW ethical standards.
  • Familiar with the International Ombudsman Association Standards of Practice and Code of Ethics. Prepared to complete IOA-sponsored Ombudsman training as required.

Timeline

Family Relations Counselor II

Judicial Branch- State Of CT
10.2018 - Current

Investigation Social Worker

The Department of Children and Families
07.2014 - 10.2018

Case Manager

The Connection Inc
02.2013 - 07.2014

Bachelor of Science - Social Work

Southern CT State University

Masters - Social Work

Fordham University
Andrea Graham, LMSW