TyLonnia Stewart
Columbus,OH
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in a fast-paced environment.
Overview
14
14
years of professional experience
Work History
Patient and Family Relations Representative II
The Ohio State Wexner Medical Center
Columbus, OH
08.2024 - 07.2026
- Delivered professional and compassionate service to customers, effectively addressing inquiries and resolving complaints.
- Listened to customer concerns, identified needs, and facilitated appropriate resolutions.
- De-escalate difficult or emotionally charged situations using patience, empathy, and professional communication.
- Cultivated positive relationships by offering timely, respectful, and personalized service.
- Research concerns and coordinate with appropriate departments to find solutions.
- Handle sensitive and confidential information with discretion and professionalism.
- Identify recurring issues and opportunities to improve the overall customer experience.
Behavioral Health Technician
Whitelight Behavioral Health
Columbus
01.2023 - 08.2024
- Supported individuals with varying needs daily, fostering a respectful and professional environment.
- Used active listening, patience, and empathy to establish positive relationships.
- Responded appropriately to challenging situations and used de-escalation techniques when necessary.
- Communicated observations and concerns to team members, facilitating timely and appropriate follow-up.
- Maintained accurate documentation and records, ensuring compliance with established procedures.
- Worked effectively as part of a team in a fast-paced environment.
- Demonstrated flexibility and professionalism when responding to changing needs and situations.
- Maintained a safe, organized, and supportive environment.
Mail Handler
United States Post Office
Columbus
06.2012 - 01.2019
- Processed and handled high volumes of mail and packages while maintaining accuracy and efficiency.
- Maintained attention to detail while handling large volumes of customer mail and packages.
- Followed established procedures and safety standards to ensure accurate processing.
- Worked in a fast-paced environment while meeting productivity and operational expectations.
- Worked collaboratively with team members to meet daily goals and deadlines.
- Demonstrated reliability, time management, and the ability to prioritize tasks effectively.
Mailroom Clerk
Ohio Department of Taxation
Columbus, OH
03.2012 - 06.2012
- Received, sorted, processed, and distributed large volumes of incoming mail and documents to ensure timely delivery and accessibility.
- Maintained accuracy in handling payments, tax returns, correspondence, and sensitive materials, safeguarding customer information.
- Followed established procedures while meeting daily processing requirements.
- Organized documents and prepared materials for outgoing mail.
- Maintained confidentiality when handling sensitive customer information.
- Exhibited strong attention to detail and organizational skills to meet daily deadlines and maintain workflow efficiency.
Education
Columbus Africentric Early College
Columbus, OHSkills
- Customer Service
- Customer Relations
- Conflict Resolution
- Complaint Resolution
- De-escalation
- Active Listening
- Verbal & Written Communication
- Relationship Building
- Problem Solving
- Data & Record Accuracy
- Confidential Information
- Team Collaboration
- Attention to Detail
- Time Management
- Microsoft Office
- Challenging customer interactions
Timeline
Patient and Family Relations Representative II
The Ohio State Wexner Medical Center
08.2024 - 07.2026
Behavioral Health Technician
Whitelight Behavioral Health
01.2023 - 08.2024
Mail Handler
United States Post Office
06.2012 - 01.2019
Mailroom Clerk
Ohio Department of Taxation
03.2012 - 06.2012
Columbus Africentric Early College