Harley Anderson
Venice
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, authorizations, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
3
3
years of professional experience
Work History
PATIENT RELATIONS REPRESENTATIVE
SARASOTA MEMORIAL HOSPITAL
Sarasota
02.2025 - Current
- Authorizations for polysomnography, imaging and medications.
- Work with insurance company’s to complete authorizations in a timely manner.
- Watch for fax messages from vendors and other providers.
- Communicate with providers and other medical staff to ensure authorization status.
- Set up peer to peers for providers.
- Comply with HIPPA and ensure patient records are protected.
PATIENT CARE TECHNICIAN
SPRINGFIELD MEMORIAL HOSPITAL
Springfield
08.2023 - 12.2024
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Planned and served meals and snacks to patients according to prescribed diets.
- Participated in quality improvement activities within the department.
- Turned and repositioned bedridden patients to prevent bedsores.
- Kept instruments and equipment clean and sanitized.
- Responded to bell or light signal calls to assist patients with needs.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided emotional support to patients and their families during difficult times.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Recorded patient conditions and vital signs before and after medical operations.
- Collected specimens from patients for laboratory testing purposes.
- Helped create a safe environment by following infection control policies.
CERTIFIED NURSING ASSISTANT
BELMONT VILLAGE SENIOR LIVING
Buffalo Grove
04.2023 - 12.2024
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Provided emotional support to family members regarding end-of-life decisions.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided emotional support to patients and families during difficult times.
- Assisted residents in preparing for activities and social programs.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered call lights promptly and responded to patient needs accordingly.
MEDICAL ASSISTANT
ASSOCIATED ALLERGISTS AND ASTHMA SPECIALISTS
Barrington/Highland Park
08.2023 - 06.2024
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Administered injections, medications and treatments as directed by the physician.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Handled general office duties to support administrative staff during peak hours.
- Explained treatment procedures and physicians' instructions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Administered medications under physician's supervision.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized patient charts before each day's clinic sessions began.
- Responded to patient callbacks and phone-in prescription refill requests.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
BARISTA
STARBUCKS
Arlington Heights
09.2022 - 04.2023
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Associates of Arts -
Harper College
Palatine, Illinois06.2024
Skills
- Friendly and outgoing
- Time management
- Problem-solving
- Cleanliness
- Attention to detail
- Cash handling
- Exceptional customer service
- Opening and closing duties
- Team collaboration
- Order taking
- Menu memorization
- Beverage preparation
- POS system operation
- Safe food handling
- Vital signs monitoring
- Patient care
- HIPAA compliance
- Patient education
- Inventory management
- Customer service
- Effective communication
- Quality improvement
- Professional demeanor
- Customer relationship management
- Medical coding
- Appointment scheduling
- Adaptability
- Insurance verification
- Financial procedures adherence
Timeline
PATIENT RELATIONS REPRESENTATIVE
SARASOTA MEMORIAL HOSPITAL
02.2025 - Current
PATIENT CARE TECHNICIAN
SPRINGFIELD MEMORIAL HOSPITAL
08.2023 - 12.2024
MEDICAL ASSISTANT
ASSOCIATED ALLERGISTS AND ASTHMA SPECIALISTS
08.2023 - 06.2024
CERTIFIED NURSING ASSISTANT
BELMONT VILLAGE SENIOR LIVING
04.2023 - 12.2024
BARISTA
STARBUCKS
09.2022 - 04.2023
Associates of Arts -
Harper College