TAMARA HALL
Severn,US
Summary
Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Service-driven Inspired by a passion for aesthetic improvement and a desire to provide excellent customer service. Recognized on a regular basis for outstanding performance and contributions to the [hair industry ] industry's success. Multi-task-oriented Award-winning 10+ years of experience as a creative sales professional delivering top-notch services.
Overview
16
16
years of professional experience
Work History
Patient Relations Representative
Luminis Health Anne Arundel Medical Center
Annapolis, MD
07.2021 - 12.2023
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Ensured timely access to services by efficiently managing appointment schedules and coordinating necessary resources.
- Provided empathetic support during difficult situations, resulting in increased patient trust and loyalty.
- Collaborated with multidisciplinary teams to ensure seamless coordination of care for patients.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
Owner
Queen Me LLC
Odenton, MD, US
07.2018 - 06.2021
- Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency
- Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
- Kept up with current [Product] trends by attending over [Number] tradeshows each year to see and buy [Product] for resale
- Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits
- Interpreted clients' needs and recommended services that would be ideal for them
- Collaborate with clients to determine their needs
- Built a diverse and highly competent team of employees
- Used my knowledge of human resources to improve hiring, training, and performance
- Was in charge of the day-to-day operations of the company, which included accounting, finance, human resources, marketing, and public relations
Caregiver Attendant
Spring Arbor Assisted Living
Severna Park, MD
06.2008 - 01.2021
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
- Maintained detailed records of patient progress, facilitating informed decision-making by healthcare providers.
- Enhanced family satisfaction by maintaining open lines of communication and addressing concerns promptly.
- Organized recreational activities for patients'' mental stimulation and social engagement, enhancing their quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Hairstylist
Highly Favored Hair Studio Llc
Glen Burnie, MD, US
05.2011 - 07.2018
- Scheduled appointments in advance to ensure repeat business
- Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination
- Suggested products to customers to meet their immediate needs or to address specific concerns
- Had planned ahead
- Developed strong and lasting relationships with clients through consistent delivery of requested services and exceptional results
- Promoted and sold salon services and products to customers based on their needs, resulting in a [Number]% increase in sales
- Kept detailed records of customer information and services provided to increase return customers by [Number]
- Set up a workstation and treatment room with the necessary products, equipment, and supplies for various services based on inventories and changing daily appointments
- Oversaw the front of the store, answered phones to schedule appointments, inventoried the sale area, and coordinated the schedules of [Number] employees
Education
Associates In Business - Business Administration and Management
Anne Arundel Community College
Arnold, MD01.2009
High School -
Annapolis Sr. High School
Annapolis, MD01.2006
Skills
- Customer service
- Sales expertise
- Trend expert
- Customer consultation
- Business Strategy
- Inventory control
- Staff management
- Highly motivated self-starter
- Hair styling
- Strong leader
- Sale expertise
- Advanced communication skills
- Props understanding
- Coaching and mentoring
- Team oversight
- Product branding
- Profit and loss analysis
- Customer relations
- Service Manuals
- Community outreach
- Client service
- Business Planning
- Management
- Talent development
- Negotiation
- Sales leadership
- Client experiences
- Financial Management
- Hiring and staffing
- Supervision
- Scheduling
- Planer
- Inventory management
- Verbal and written communication
Timeline
Patient Relations Representative
Luminis Health Anne Arundel Medical Center
07.2021 - 12.2023
Owner
Queen Me LLC
07.2018 - 06.2021
Hairstylist
Highly Favored Hair Studio Llc
05.2011 - 07.2018
Caregiver Attendant
Spring Arbor Assisted Living
06.2008 - 01.2021
Associates In Business - Business Administration and Management
Anne Arundel Community College
High School -
Annapolis Sr. High School