Latoya Johnson

• Coordinated patient appointments and managed scheduling for optimal clinic flow.
• Collecting copays and balances.
• Collect self-pay payments for all treatments. PRGF, Prolo, EPAT, Adipose, BMAC
• Developed patient education materials to enhance understanding of treatment options.
• Collaborated with clinical staff to address patient concerns and improve satisfaction.
• Implemented feedback mechanisms to gather insights from patients about their experiences.
• Evaluated current policies and procedures related to providing exceptional customer service experiences.
• Monitored patient wait times to optimize patient flow, reduce delays, and improve overall satisfaction levels.
• Obtained informed consent and payment documentation from patients and filed them in the system.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Completed day-to-day duties accurately and efficiently.

• Working in Same-Day Surgery and working on the surgery unit
• As a registrar, I am updating the patient demographic, ensuring the name on their ID matches the one on the computer
• Besides registration on the WOW machine, registered patients are scheduled for surgery in their bay
• Registered about 80 patients daily
• Adults and children. Communicates with appropriate healthcare team members and interact with the clinical nurse coordinator and other staff promptly when patients are registered
• Placing the armband and having the patient sign general, family, and IMM consent forms before surgery
• Reviews daily you need to schedule to identify and resolve any necessary documentation required before rendering care
• Collecting copay and surgery payment at the time of surgery
• Check to make sure the patient authorization is cleared
• Perform other duties and responsibilities that are appropriate to the work.

Powerchartalso paper copies

• Writing letters for a totally and partially disabled patient with restrictions and going to Clinical Module print office notes, physical therapy, patient education, MRI/EMG and filling out (MVA) Motor Vehicle Administration parking placards for individuals with a disability.
• Trauma, MVA, and Workers' Compensation patients get transferred to the business office
• scheduling two weeks post ops for all surgery patients.
• Implemented customer service strategies to ensure a positive experience for our patients.
• Directed and supervised team of 15 employees in daily operations.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Identified needs of customers promptly and efficiently.
• Maintained positive working relationship with fellow staff and management.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Monitored employee productivity to provide constructive feedback and coaching.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Train and supervised the front desk checkout/ call center departments and cross-training Call Center staff.

• Process and maintain Accounts Payable invoicing and Admission of the new residents. Call Social Workers working on Discharge.
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• Ensured that the reception area was kept clean at all times.
• Updated customer databases with accurate contact information as needed.
• Handled administrative duties such as filing documents, printing reports, scanning files, creating new medical records.
• Coordinated pick-up and delivery of express mail services.
• Operated busy switchboard, screen and forward calls to appropriate personnel.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Tracked incoming mail deliveries throughout the day in order to distribute accordingly.
• Greeted customers, answered general questions and directed to appropriate locations.
• Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.

• Processing End of Day reports
• Filing and copying assigned documents
• Process an average of 20+ Ambulatory Data Module reports on a monthly basis
• Retrieving patient charts and storing them daily
• Knowledge of medical terminology.
• Answered telephones, scheduled appointments, and provided customer service to patients. faxing information and directing calls to the appropriate personnel, Scanning charts, and photo copying, reminding patients about there appointments for the next business day, scheduling patients appointments, Preparing pertinent forms for patient appointments.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Scheduled and confirmed patient appointments and consultations.
• Ordered and maintained supply inventory for medical office.
• Registered patients and scheduled appointments.
• Provided administrative support to medical staff such as typing correspondence, reports, memos.
• Displayed strong telephone etiquette, effectively handling difficult calls.

• Updated contact lists on a regular basis; created new contacts as needed.
• Receiving messages, faxing information, Scanning charts, and photo copying, Managing all mails including special messenger request for priority delivery
• Registering surplus furniture and electronic devices
• Scheduling and organizing meetings via Outlook
• Updating the monthly meeting charts and creating speed sheets for scanned charts.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

• Ensure applicants and supporting documents are complete, valid, and comply with applicable Regulations (Army Regulation 190-5, WRAMC Reg
• 190-3)
• Provide advice and assistance to retired and active duty military personnel, civilian, contract employees, vendors, and other personnel inquiring about the regulations and requirements for decals
• Prepared to process approximately 300 visitors per week and about 500 permanent registrations per week
• Maintain a computerized database for the Vehicle registration office
• Answer telephone questions from customers about Department Of Defense regulations
• Generate report sheets and queries regarding the number of customers serviced and the workload of the Section
• Maintain accountability of government supplies and requisitions supplies promptly.

• Preparing pertinent forms for patient appointments, such as an encounter form (DA 4700), ICD-9 form, and Third Party Insurance
• Processing End of Day reports. Process an average of 600+ Ambulatory Data Module reports monthly
• Knowledge of medical terminology. Training the new Medical Records Technicians assigned to the clinic
• Performed clerical duties such as photocopying, faxing, mailing, and filing documents as requested.
• Processed requests for release of confidential medical information in accordance with HIPAA guidelines.
• Answered phone calls promptly, directed calls appropriately, took messages when necessary, and responded to inquiries in a timely manner.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Called patients to confirm scheduled appointments and obtain additional details.
• Took messages from patients and promptly relayed to appropriate staff.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff. Retrieving patient charts and storing them daily
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.