Andrea Graves
Valrico,FL
Summary
Customer-oriented Parts Manager with over 20 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in windshield parts management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Parts Manager
Florida Mobile Glass
Tampa, FL
08.2020 - Current
- Developed and maintained positive working relationships with vendors.
- Analyzed pricing trends to optimize cost savings.
- Resolved customer inquiries related to part availability or quality issues.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Created work crew schedules and delegated assignments.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or text
- Received emails from all sales reps of jobs for installs.
- Give approval or deny jobs
- Order all parts necessary
- Dispatch jobs to installers
- Send completed jobs for recalibration if needed
- Set up returns for any unused parts
Education
Bear Creek High School
Lakewood, COSkills
- Ordering parts
- Customer Service
- Customer Relations
References
References available upon request.
Timeline
Parts Manager
Florida Mobile Glass
08.2020 - Current
Bear Creek High School
Similar Profiles
Kamiron BoganKamiron Bogan
Auto Glass Installer at Mobile To Mobile Auto GlassAuto Glass Installer at Mobile To Mobile Auto Glass
Robert MartinRobert Martin
Auto Glass Technician at Mobile Glass Now LlcAuto Glass Technician at Mobile Glass Now Llc
Mason SalantMason Salant
Auto Glass Technician at Perkins Mobile Auto GlassAuto Glass Technician at Perkins Mobile Auto Glass
LUCAS TUCKERLUCAS TUCKER
Courtesy Driver at Enterprise Rent-A-CarCourtesy Driver at Enterprise Rent-A-Car
Paula SheltonPaula Shelton
Accounting Manager at Puraglobe USAAccounting Manager at Puraglobe USA