Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Greene

Baton Rouge,la

Summary

Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology. Reliable employee seeking customer service position. Offering excellent communication and good judgment. Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of training in work ethics. Motivated to learn, grow and excel in workplace.

Overview

5
5
years of professional experience

Work History

Substitute Teacher

ESS.com
Baton Rouge, LA
03.2022 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Customer Service Representative

Everisepc
1457 Bertine Ave, CA
11.2020 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Customer service rep

Direct General
Baton Rouge, La
09.2017 - 03.2019
  • Reason for leaving ( company closed), To review customer policy and to assess issues and determine eligibility for potential solutions
  • Consulted with upset customer to determine the best methods to resolve service and billing issues.made customers top priority and employed active listening skills to understand needs and deliver a first -rate service
  • Communicated with supervisor on frequent basis to escalate customer concerns,store issues and inventory requirements.

Lead Supervisor

Aramark
10.2015 - 09.2017
  • Supervisor 3 to 6 employees, evaluated them, inventory, management and supplies ordered, time keeping, and weekly schedules.

Pitter Patter Daycare
03.2008 - 05.2009
  • Took care of 2 to 3 year old children by monitoring safety, teaching basic school education such as alphabets, numbers, writing and language
  • Reason for leaving: The company closed

Education

Early ChildHood Development -

Baton Rouge College
Baton Rouge, LA
08.2022

High school diploma -

Second Chance Academy
Baton Rouge, LA
05.2002

Skills

  • Excellent Communication
  • Safety Measures
  • File / Records of accounts
  • Quick Learner
  • Client -Focused
  • Staff Collaboration
  • Understanding of Content
  • Lesson Plan Implementation
  • Clerical Support
  • Microsoft Excel

Languages

English
Professional Working

Timeline

Substitute Teacher

ESS.com
03.2022 - Current

Customer Service Representative

Everisepc
11.2020 - 05.2021

Customer service rep

Direct General
09.2017 - 03.2019

Lead Supervisor

Aramark
10.2015 - 09.2017

Pitter Patter Daycare
03.2008 - 05.2009

Early ChildHood Development -

Baton Rouge College

High school diploma -

Second Chance Academy

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