Andrea Greenwood, RN
Greenville,NC
Summary
Dedicated and compassionate nurse graduate with 2 years of clinical experience in the direct patient care. Driven to develop strong relationships with patients and families through empathetic communication, respectful attitude and safe nursing care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonalds
08.2012 - 06.2020
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to safe.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Orchestrated positive customer experiences by overseeing every area of front of house operations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Server/Host /To-Go Specialist
Olive Garden
02.2009 - 04.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Assistant Store Manager
Windham's Gifts
03.2004 - 01.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Pharmacy Technician
Kue's Pharmacy
05.2001 - 12.2004
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Education
Associate Degree in Nursing -
Pitt Community College
Winterville, NC05.2023
Skills
- Medication Administration
- Physical Assessment
- Direct Patient Care
- Patient and Family Advocacy
- Care Plan Development
- Patient Monitoring
Certification
- RN Permanent License #358326 - Expires 9/30/2024- North Carolina Board Of Nursing
- Basic Life Support Training - Expires 7/2023 - American Heart Association
Refrences
Name: Tammy South Boseker Title: General Manage r- McDonald's
Phone: 423 291-3149 Email: jbtammy66@hotmail.com
Name: LouAnn Wiley, RN Title: Nurse Manager
Phone: 252 412-4971 Email: lawiley1959@gmail.com
Name: Mink Young Kim, MSN, RN Title: Clinical Instructor
Phone: 252 493-7385 Email: Mkim710@my.pittcc.edu
Name: Allison Knox, MSN, RN Title: Clinical Instructor/Advisor
Phone: 252 493-7477 Email: asknox723@my.pittcc.edu
Timeline
Swing Manager
McDonalds
08.2012 - 06.2020
Server/Host /To-Go Specialist
Olive Garden
02.2009 - 04.2012
Assistant Store Manager
Windham's Gifts
03.2004 - 01.2009
Pharmacy Technician
Kue's Pharmacy
05.2001 - 12.2004
Associate Degree in Nursing -
Pitt Community College