Andrea Griffin
Riverview,FL
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
13
13
years of professional experience
Work History
Front Office Supervisor
Manatee Memorial Hospital
06.2023 - Current
- Facilitated smooth transitions for new hires by developing comprehensive orientation materials and providing ongoing support as needed.
- Collaborated with clinical staff to ensure seamless coordination of care across all departments within the practice.
- Successfully processed patient registration forms and documents, ensuring accuracy and completeness on information.
- Processed prior authorizations requests within established time frames.
- Provided excellent customer service to patient via phone, email, and in person inquiries.
ER/Outpatient Therapy Registrar
Manatee Memorial Hospital
08.2016 - 06.2023
- Collaborated with physicians, nurses, and medical staff to ensure accurate patient information is entered into hospital system.
- Utilized strong organizational and multitasking abilities to manage high-volume workload efficiency.
- Trained new registrars on proper registration processes for ER services.
- Maintained patient confidentiality with thorough adherence to HIPAA regulations during all interactions.
ER Registrar
Desoto Memorial Hospital
01.2012 - 08.2016
- Gathered and entered patient demographic information into hospital information system.
- Utilized the operating system to connect calls to appropriate personnel.
Education
Associate of Arts - Accounting
State College of Florida
Arcadia, FL01.2011
Skills
- Multitasking proficiency
- Oral and writing communication
- Scheduling and calendar management
- Time management
- Microsoft office
- Adaptability and Flexibility
Timeline
Front Office Supervisor
Manatee Memorial Hospital
06.2023 - Current
ER/Outpatient Therapy Registrar
Manatee Memorial Hospital
08.2016 - 06.2023
ER Registrar
Desoto Memorial Hospital
01.2012 - 08.2016
Associate of Arts - Accounting
State College of Florida