Andrea Grogan
Cincinnati,OH
Summary
Proactive Business Continuity Manager proficient in completing risk and impact assessments and utilizing collected information to devise effective plans and business structures. Competent in readying employees with use of exercises and training programs, documenting feedback and adjusting plans to account for changing conditions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Continuity Manager
Altafiber
Cincinnati, OH
06.2022 - Current
- Devise and deploy training tools and business structures to help department leaders and liaisons develop and improve business continuity plans.
- Use risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departments.
- Organize and update strategies for managing crisis events to modernize and enhance approaches.
- Conduct or oversee contingency plan integration and operation.
- Create training and security awareness materials.
- Led implementation of Business Continuity online platform.
- Responsible for crisis communication tool.
Business Resiliency Analyst
Macy's Corporation
Cincinnati, OH
12.2018 - 06.2022
- Responsible for crisis event management and communication for 600+ Macy’s Inc. locations, 50+ Bloomingdale's locations and 170+ Bluemercury locations.
- Managed events ranging from the COVID-19 pandemic, active shooter, protest activity, severe weather, major system outages, etc.
- Led the implementation of our two-way crisis communication system and served as the SME for the entire enterprise; maintaining roughly 130,000 contacts and used system to notify colleagues in the event of an emergency, for modified hours, store closures, evacuations, etc.
- Lead for our central crisis management team process and colleague resiliency program for the enterprise
- Completed bi-annual Business Impact Analysis for all Macy’s, Inc. Business Units; worked directly with 280+ departments company-wide to identify over 1,400 critical functions and their recovery time objectives; oversaw business continuity plan development, testing, and maintenance
Claims Examiner
Macy's Corporation
Cincinnati, OH
02.2014 - 12.2018
- Investigated and resolved general liability claims.
- Conducted telephone interviews/investigations with customers, store associates and witnesses relating to customer accidents.
- Researched and assessed legal liability while estimating potential financial exposure.
- Analyzed and summarized medical records, bills and related claim documentation.
- Development of claim values, negotiating points and strategies for resolution.
- Proactively negotiated resolutions with customers and attorneys while processing related legal paperwork.
- Acted as co-lead of ATLAS, Macy’s Young Professional Employee Resource Group, which included overseeing a steering committee, planning professional, social, and give back events within Macy’s and Cincinnati.
Account Manager
OptumInsight
Dayton, OH
04.2013 - 02.2014
- Contracted through multiple insurance companies to work within hospitals and health networks to identify overpayments on patient accounts.
- Provided claims expertise support by reviewing, researching, investigating, negotiating, and resolving claims as well as recovery and resolution for health plans, commercial customers, and government entities.
- Managed customer and vendor relationships to effectively deliver on project requirements.
- Ensured adherence to state and federal compliance policies, reimbursement policies, and contract compliance
Sr. Associate Accounts Representative
The Berry Company
Dayton, OH
06.2012 - 04.2013
- Involved in creating and implementing a brand-new position to the company which focused on our high dollar non-pay customers.
- Served as an advocate for the client in order to resolve their issue, reinstate their confidence with our organization and retain.
- Launched claims, billing investigations and contract resolution
Account Executive
The Berry Company
Dayton, OH
07.2011 - 06.2012
- Worked on growing an existing book of business.
- Prospected and obtained new clients to help effectively advertise and market their services.
- Helped clients with their websites, SEO and SEM programs to achieve their highest results.
- Optimized our client's advertising through print advertising, YP.com, Facebook and listing monitoring.
Education
Bachelor of Arts - Telecommunications With A Focus in Media Business
Bowling Green State University
Bowling Green, OH05.2011
Skills
- Business Impact Analysis
- Contingency Planning
- Disaster Recovery Planning
- Cross-Functional Collaboration
- Crisis Management
- Disaster Recovery
- Attention to Detail
Certification
- Certified Business Continuity Professional (CBCP)
Timeline
Business Continuity Manager
Altafiber
06.2022 - Current
Business Resiliency Analyst
Macy's Corporation
12.2018 - 06.2022
Claims Examiner
Macy's Corporation
02.2014 - 12.2018
Account Manager
OptumInsight
04.2013 - 02.2014
Sr. Associate Accounts Representative
The Berry Company
06.2012 - 04.2013
Account Executive
The Berry Company
07.2011 - 06.2012
Bachelor of Arts - Telecommunications With A Focus in Media Business
Bowling Green State University