ANDREA GUERRA
Customer Service Executive
Orlando,FL
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer Support Specialist with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Service-oriented with top-notch administrative and time management strengths. Effectively coordinate responses to maintain high customer satisfaction by quickly resolving concerns. Bringing 15 years of related experience and methodical approach to handling every need. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in telecommunications and commercial industry.
Overview
14
14
years of professional experience
Work History
COMERCIAL MANAGER
ARIEL TRAVEL CIA.
MANTA, ECUADOR
10.2019 - 08.2020
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts, establishing new contracts.
- Built relationships with customers and community to establish long-term business growth.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Prepared sales presentations for clients showing success and credibility oF travel products.
Customer Service Executive
CLARO ECUADOR
MANTA, ECUADOR
08.2005 - 03.2019
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Marketed additional products and services complementing customers' current offerings and adding value.
Education
No Degree - Commercial And Advertising Art
UNIVERSIDAD DE LAS AMERICAS
QUITO- ECUADORHigh School Diploma -
MERCEDARIAS
GUAYAQUIL- ECUADOR01.1999
Skills
- Bid Request Management
- Price Schedules
- Operating Procedures and Policies
- Customer Complaint Resolution
- Sales Records Management
- Outbound Calls
- Employee Engagement
- Guest Relations
- Marketing Strategy Development
- Responding to Difficult Customers
- Upselling Products and Services
- Understanding Customer Needs
- Cash Register Operations
- Customer Service and Assistance
- Customer Implementation Support
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
COMERCIAL MANAGER
ARIEL TRAVEL CIA.
10.2019 - 08.2020
Customer Service Executive
CLARO ECUADOR
08.2005 - 03.2019
No Degree - Commercial And Advertising Art
UNIVERSIDAD DE LAS AMERICAS
High School Diploma -
MERCEDARIAS
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