Andrea Gusinow
Canoga Park,CA
Summary
Dedicated Customer Service & Medical Office Specialist motivated to maintain customer satisfaction and contribute to company success. Thrives in challenging, dynamic environments, within a wide variety of industries, applying the full range of proven capabilities, to support the daily operations of a professional office setting. Uniquely qualified in Front-Office Administration and Training & Development with excellent communication skills, both customer facing and interpersonal with an emphasis on problem solving.
Overview
21
21
years of professional experience
Work History
Medical Office Representative
Providence Health and Services
02.2018 - Current
- Complete the patient check-in process, to include: greeting patients, obtaining accurate and current patient contact and insurance information, and collecting patient co-payments.
- Organize patient appointments, schedule procedures, and coordinate office visits according to physician and patient availability.
- Help patients complete necessary medical forms and documentation.
- Maintain current and accurate medical records for patients.
- Frequently double-check patient histories and current information while scheduling follow-ups and other appointments.
Employee Service Associate, Human Resources
Warner Bros. Entertainment, Inc.
08.2009 - 06.2015
- Successfully provided employee assistance by answering questions regarding HR, benefits access, payroll, and talent.
- Coordinated with internal and external departments to assure quick resolution of employee cases within promised service level agreement.
- Processed wage garnishments for all employees.
- Responded to general HR related questions via the telephone or email from employees related to Payroll, Health benefits, Leaves of Absence, Travel & Entertainment and various other company processes and polices.
- Managed administrative procedures related to reconciliation, data entry, mailing, filing, sending correspondence, sorting & routing incoming mail.
- Prepared concise written responses in the ticketing system to document resolutions, complaints and question.
- Served as a liaison between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Wholesale Mortgage Account Executive
Greenpoint Mortgage
06.2003 - 12.2008
- Responsible for territory management and sales development.
- Trained processors, loan officers, and brokers on loan tracking system; Pipeline Manager.
- Coordinated and assisted in the processing and closing of loans.
- Provided individual training and group presentations on products to clients.
- Direct point of contact for loan officers, brokers and processors
- Successfully met and surpassed funded goals of over 75-100 loans per month
- Coordinated relevant communications between brokers, loan officers, and underwriters.
- Managed approximately 100 phone calls and emails per day.
- Developed and maintained relationships with customers, lenders and other third parties.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Evaluated loan requests and documents to verify accuracy and completeness.
Education
Continuing education in Business Administration and Management -
Los Angeles Pierce College
Skills
- Strong organizational skills
- Customer service expert
- Active listening skills
- Adaptive team player
- Seasoned in conflict resolution
- Excellent multi-task management skills
- Sharp problem solver
- Microsoft Office
- Front Desk Operations
- Appointment Scheduling
- Patient Care Coordination
- Medical Terminology
Timeline
Medical Office Representative
Providence Health and Services
02.2018 - Current
Employee Service Associate, Human Resources
Warner Bros. Entertainment, Inc.
08.2009 - 06.2015
Wholesale Mortgage Account Executive
Greenpoint Mortgage
06.2003 - 12.2008
Continuing education in Business Administration and Management -
Los Angeles Pierce College
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