Andrea Gutierrez
San Antonio,Tx
Summary
I am a Medical Assistant with 8 years of customer service experience. I am a dedicated, self-motivated and hard working Bilingual Medical Assistant seeking employment, where I can use my talents, skills and be a part of the success and growth of a team.
Overview
9
9
years of professional experience
Work History
MA Administrative Covid Testing
Community Labs
12.2021 - 03.2023
- San.Antonio ISD , as well as northside independent school district
- Administrative Covid Testing going to different locations i was assigned to every day on time
- Different schools and businesses , making sure children and staff were safe at all time had to make sure to make a person feel safe and calm at all times
- Making sure i had a bag of supplies at all times such as gloves, swabs, hand sanitizer ,tissues,clamshells, face mask vtms
- my responsibility was to make sure the person was taking the test the right way at all times. before taking to the lap for testing .
- delivering Covid and others types of vaccines to different clinics business or hospital to different parts of Texas
Customer Service Assistant
Texans Helping Texans
10.2022 - 12.2022
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- helping people register to make a claim if they had any losses during the winter storm of 2021
- we had to enter basic information such as name email home address and phone .
- help anyone who needed assistance with there CPS ENERGY bills
Youth Care Worker
Insight Global
07.2020 - 02.2021
- Maintain safety and security of staff, youth and visitors within the facility ~ manage behavior of youth at times aggressive or violent if we noticed anything different we would send the children to get more professional help such as a counselor ~ I was responsible to get the children ready for the day making sure they were awake at the same time , so they get personal hygiene so they can all be ready for breakfast they all had to eat At the same
- I was responsible to keep a report of any changes mead though the day
- Community Labs
- San.Antonio ISD , as well as northside independent school district ~Administrative Covid Testing ~ going to different locations i was assigned to every day on time ~ different schools and businesses , making sure children were safe at all time ~ had to make sure to make a person feel safe and calm at all times ~ making sure i had a bag of supplies at all times ~ my responsibility was to make sure the person was taking the test the right way ~ delivering Covid vaccines different parts of Texas
Customer Service Representative Agent
MCNA
06.2019 - 01.2020
- Responds to customer inquiries in a courteous and professional manner
- Answered inquiries regarding benefits eligibility,and authorization for treatment
- Help Patients make appointments with a clinic or give out helpful tips on how to make an appointment
- Assistant patients on finding the closest location Looked for the best clinic for different needs
Customer Service
Boost Mobile
01.2015 - 06.2019
- Handling Cash.
- Ordering Merchandise Counting Weekly.
- Register/Customer Service.
- promoting new products helping the customer look for what they exactly needed it and making sure they had the best quality and prices .
- oping and closing store everyday .
- I was in charge of training for anyone who was a new to our store and needed guidance of everything they needed to know before making sales .
Services Certified Nurse Assistant
Mi Casa Assistance
01.2015 - 07.2018
- Inventory Making Work Schedule
- CPR and first-aid , patient and environmental, Boost Mobile
- Customer sales Service ~ I responsible for every morning cash count and at the end of each shift I had to make sure all money mead thought the day was ~Resolve customers complaints via phone ,email or social media ~using telephone to reach out to customers and verify accounts information ~ I was Responsible to open and close the stores, safety, Vital signs and patient observation
- Ability to make difficult decisions Respond to Verbal/NonVerbal
- Communication
Childcare Assistant
Vida Abundante
01.2014 - 03.2018
- Monitored children's activities to verify safety and wellbeing.
- Read and told stories to promote and support overall language development.
- Responded to inquiries from parents and guardians.
- Planned and guided age-appropriate tasks like reading, crafts and more. [Type].
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
HIPAA -
CPR - undefined
06.2020
Medical Assistant Diploma - undefined
Good Careers Academy
2019
High school Diploma - undefined
Luther Burbank High School
2016
CNA Diploma - undefined
Savant Achievement Center
2016
Skills
- Administrative Clinical
- Day Sheets Posting Vital Signs
- Telephone Etiquette Phlebotomy
- Standard Office Equipment Electrocardiogram
- Types 35 words per minute Injections
- Microsoft Office Capillary Puncture
- Electronic Health Records Standard CLIA Waived Tests ICD/CPT Coding Surgical
- Performing blood draws
Languages
Spanish
Full Professional
Timeline
Customer Service Assistant
Texans Helping Texans
10.2022 - 12.2022
MA Administrative Covid Testing
Community Labs
12.2021 - 03.2023
Youth Care Worker
Insight Global
07.2020 - 02.2021
Customer Service Representative Agent
MCNA
06.2019 - 01.2020
Customer Service
Boost Mobile
01.2015 - 06.2019
Services Certified Nurse Assistant
Mi Casa Assistance
01.2015 - 07.2018
Childcare Assistant
Vida Abundante
01.2014 - 03.2018
HIPAA -
CPR - undefined
Medical Assistant Diploma - undefined
Good Careers Academy
High school Diploma - undefined
Luther Burbank High School
CNA Diploma - undefined
Savant Achievement Center