Andrea Gutierrez
Midland,US
Summary
Dynamic professional with a proven track record at Dismas Charities, adept in crisis intervention and maintaining meticulous records. Fluent in English and Spanish, I excel in written and verbal communication, ensuring compliance and enhancing client rehabilitation outcomes. Proven capacity to settle disputes and greatly raise client satisfaction through outstanding service.
Overview
7
7
years of professional experience
Work History
Leyendas Coffee & Tequila
MIDLAND
Midland , TX
06.2024 - Current
- Assisted with administrative tasks related to private events such as maintaining records of payments received from vendors or expenses incurred during an event.
- Provided exceptional service to high volume of daily customers.
- Adhered to state regulations regarding serving alcohol responsibly.
Internship Trainer
Dismas Charities
Midland , TX
01.2024 - 06.2024
- Developed job search strategies, including resume writing and interviewing techniques, for individuals seeking employment.
- Maintained accurate records of client assessments, treatment plans, progress notes, service authorizations., according to agency protocols.
- Ensured compliance with all applicable laws, regulations, codes and standards related to Halfway House operations.
- Conducted regular meetings with residents to discuss their progress towards rehabilitation goals.
- Monitored security systems to maintain safety of residents and personnel on-site.
Waiter/Cashier
Juji's Kitchen
Midland , TX
02.2021 - 10.2023
- Provided excellent customer service to ensure repeat customers.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Construction Cleaner
Brenda’s Cleaning
Midland , TX
05.2018 - 09.2021
- Maintained construction site cleanliness by removing debris from the premises on a daily basis.
- Performed regular maintenance on cleaning tools and equipment such as mops and vacuums.
- Communicated with management and customers at project completion and verified customer satisfaction with finished work.
- Swept and mopped hard surface floors, vacuumed carpets, and dusted surfaces.
Education
Bachelor of Science - Criminal Justice
The University of Texas of The Permian Basin
Odessa, TX05.2024
Associate of Science - Criminal Justice
Midland College
Midland, TX05.2022
High School Diploma -
Legacy Senior High School
Midland, TX01.2020
Skills
- Treatment support
- Written and verbal communication
- Research and facts collecting
- Crisis Intervention
- Conflict resolution
- Strong verbal communication
- Attention to Detail
- Fluent in English and Spanish
Timeline
Leyendas Coffee & Tequila
MIDLAND
06.2024 - Current
Internship Trainer
Dismas Charities
01.2024 - 06.2024
Waiter/Cashier
Juji's Kitchen
02.2021 - 10.2023
Construction Cleaner
Brenda’s Cleaning
05.2018 - 09.2021
Bachelor of Science - Criminal Justice
The University of Texas of The Permian Basin
Associate of Science - Criminal Justice
Midland College
High School Diploma -
Legacy Senior High School
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