Support Specialist
ACE Rent A Car
05 2003 - Current
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
- Facilitated smooth software migrations for customers, ensuring minimal disruption and high satisfaction.
- Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
- Created user accounts and assigned permissions.
