Andrea Hanson
Berlin,MD
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take on a dedicated career to help people within my community.
Overview
13
13
years of professional experience
Work History
Housekeeper
Autumn Breeze Cleaning And Maintenance
Berlin, MD
08.2021 - 02.2024
- Effectively manage time in order to meet strict deadlines
- Clean both residential and commercial properties efficiently and thoroughly
- Communicate with clients while providing excellent customer service
- During turnover look for and report any damages to the property manager
- Able to set up property in a way that fits the client's preference.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Customer Service Associate
Royal Farms
Berlin, MD
07.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Server
The Original Greene Turtle
Ocean City, MD
09.2018 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Store Leader
Royal Farms
Ocean City, MD
10.2010 - 07.2016
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Organized shift meetings to communicate and resolve issues for night operations.
- Managed efficient cash register operations.
Skills
- Teamwork
- Customer Service
- Health and safety compliance
- Customer service-focused
- Excellent oral and written communication
- Time Management
- Multitasking and Prioritizing
- Professional and Courteous
- Team Support and Collaboration
- Staff Training
- Inventory Control
- Customer Inquiry and Response
Timeline
Housekeeper
Autumn Breeze Cleaning And Maintenance
08.2021 - 02.2024
Customer Service Associate
Royal Farms
07.2021 - 08.2022
Server
The Original Greene Turtle
09.2018 - 08.2022
Store Leader
Royal Farms
10.2010 - 07.2016