Andrea Hargrave
Marana,AZ
Summary
Organized and dedicated individual with a proven track record of providing exceptional customer service in fast-paced environments. Keen attention to detail and strong decision-making skills enable effective management of multiple concurrent tasks. Possesses a self-motivated work ethic that allows for effective performance both independently and as part of a team. Maintains a professional appearance and demeanor while expertly completing assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Enthusiastic Home Health Care Provider with expertise in anticipating professional needs and proactively identifying and resolving problems. Proven ability to promote organization and availability through effective schedule development. Excels in client service and conflict management, making reliable, trustworthy, and very dependable. Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors, and teaching healthy habits. Dedication to patient safety, wellness, and happiness at the core of practice. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Accurately documents vital statistics and health metrics as second nature. Committed to creating positive rapport with patients while providing quality patient care.
Overview
20
20
years of professional experience
Work History
Team Development Recruiter
Senior HomeCare of Tucson
Oro Valley, Az
06.2021 - Current
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Assisted with meal planning to meet nutritional plans
- Develop care plan, assist with scheduling and coordinating caregivers to patient care
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Operated and maintained applicant tracking and candidate management systems.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and implemented onboarding and orientation programs for new employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Completed human resource operational requirements by scheduling and assigning employees.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- On Call once a month in rotation.
Administrative Assistant
Financial Guidance And Pinnacle Accounting
Tucson, AZ
06.2017 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Handled client correspondence and tracked records to foster office efficiency
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Created PowerPoint presentations for business development purposes
- Scheduled office meetings and client appointments for staff teams
- Coordinated bookkeeping activities in QuickBooks and Lawson
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Help in preparation of Trust and Will s for clients.
- Helped before, review and explain both state and federal taxes for personal and business clients.
Administrative Assistant
Amphi School District
Tucson, AZ
01.2005 - 05.2017
- Served as liaison between parents and students
- Monitor for kids in different areas throughtout the day
- Answered phones, answered questions or concerns, and arranged different meetings and events for school and principal throughout school year
- Supported teachers in learning and applying new skills through meaningful professional development
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources
- Acquired grants and other sources of funding for educational programs and projects and drafted proposals and agreements to support proper allocation
- Maintained program files, records, databases and websites to gather research and prepare and submit Type reports
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution
- Planned, administered and controlled budgets and produced financial reports.
Education
Certification In Prelegal Law - Prelegal Law -
University of Arizona
Tucson, AZ12.2020
Medical Billing And Coding - Medical Billing And Coding -
Pima Community College
Tucson, AZ01.2000
Bachelors Of Science - Political Science
Northern Arizona University
Flagstaff, AZ05.1997
Skills
- First aid and safety
- Client documentation
- Care plan management
- Behavior redirection
- Compassionate client care
- Time management
- Customer and client relations
- Performance improvement
- Policy and procedure modification
- Communication Skills
- Interpersonal Skills
- Computer Skills
- Written And Oral Communication
- Crisis Situations
- Exceptional Customer Service
Timeline
Team Development Recruiter
Senior HomeCare of Tucson
06.2021 - Current
Administrative Assistant
Financial Guidance And Pinnacle Accounting
06.2017 - 04.2021
Administrative Assistant
Amphi School District
01.2005 - 05.2017
Certification In Prelegal Law - Prelegal Law -
University of Arizona
Medical Billing And Coding - Medical Billing And Coding -
Pima Community College
Bachelors Of Science - Political Science
Northern Arizona University