Andrea Harris
Springville,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
CXM
The Home Depot Inc
Trussville, AL
01.2022 - Current
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Department Supervisor
The Home Depot Inc
Trussville, AL
10.2020 - 01.2022
- Provided coaching and mentoring support to team members.
- Resolved customer complaints in a timely manner.
- Investigated potential problems or discrepancies reported by team members.
- Trained employees on new processes or procedures as needed.
- Monitored department operations to ensure productivity standards were met.
- Conducted performance reviews for staff members.
- Ensured compliance with all safety regulations across the department.
Customer Order Specialist
The Home Depot Inc
Trussville , AL
10.2018 - 10.2020
- Followed-up with customers regarding order status updates.
- Created detailed purchase orders according to customer requirements.
- Developed strategies for improving the overall ordering process.
- Collaborated with other departments to ensure timely delivery of customer orders.
- Resolved customer inquiries promptly and professionally.
Education
Some College (No Degree) -
The University of Alabama
Tuscaloosa, ALSome College (No Degree) -
Huntingdon College
Montgomery, ALSkills
- Conflict Resolution
- Microsoft Office
- Team building
- Analytical
Timeline
CXM
The Home Depot Inc
01.2022 - Current
Department Supervisor
The Home Depot Inc
10.2020 - 01.2022
Customer Order Specialist
The Home Depot Inc
10.2018 - 10.2020
Some College (No Degree) -
The University of Alabama
Some College (No Degree) -
Huntingdon College