Andrea Hayes
Santee,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Road Supervisor
Transdev Services
02.2024 - Current
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Collaborated with fellow operators to optimize schedules and reduce gaps in service coverage.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
Dispatch
Transdev Services
10.2023 - 01.2024
- Supported overall department goals by maintaining accurate records of personnel, equipment, and work completed.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
- Led emergency response efforts during extreme weather events or other crises, ensuring the continued operation of vital transportation infrastructure.
- Contributed to strategic planning sessions aimed at improving overall operational efficiency within the department.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Managed high call volumes while maintaining composure and professionalism under pressure.
Road Supervisor/Dispatcher
Transdev Services
07.2023 - 10.2023
- Directed dispatching, routing, and tracking of fleet vehicles.
- Supervised team of 140 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Road Supervisor/Dispatch Supervisor
Transdev Services
03.2022 - 06.2023
- Supervises all bus operators to ensure proper scheduling of runs and efficient staffing of every route.
- Performs all bus operator safety evaluation ride checks, accident/incident investigations, and responds to situations, helps resolve operational issues and assists with transit passengers as necessary
- Provides leadership to build and maintain strong team through effective communication, appraisal, training, and coaching
- Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
- Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
- Provides conflict resolution in union environment
- Supervise and instruct bus operators with regard to safety, service, and scheduling.
- Responsible for filling open runs daily, notifying off duty operators, having supervisors drive, and projecting manpower needs.
- Coordinates and cooperates with maintenance personnel to ensure efficient bus allocation to meet revenue service requirements.
- Dispatches replacement buses/operators for vehicles involved in accidents or incidents and buses and operators for special services.
- Documents accurately and appropriately daily events related to service.
- Motivated workers to exceptional performance through implementation of new strategies.
Behind the Wheel Trainer/Revenue Trainer
Transdev Services
06.2020 - 03.2022
- Managing newly hired bus operator trainees, including delivery of classroom training, skills training, behind-the-wheel instruction, and re-training for existing employees.
- Responsible for promoting the maintenance of safe, accident free and healthy working environment to achieve effectiveness for the company and ensure compliance with all federal, state, local and company policies, procedures, and regulations.
- Recommends measures to reduce accidents and hazards; and assure that safety inspections are properly scheduled, carried out, monitored, acted upon, and documented.
- Conducts comprehensive orientation programs for new employees as well as facilitates in-service training to ensure that the team is continually updating and enhancing their skills.
- Provides support and assistance to Safety Management
- Ensures that staff is adequately trained and understands and executes on safety and security standards
- Ensures contract compliance with all applicable federal, state, local, and company regulations; ensures that related record keeping and reporting requirements are met and maintained; provides support in implementing the approved recommendations
- Ensures compliance with all company, client, and Department of Transportation regulations, policies, and procedures.
Bus Operator
Transdev Services
01.2020 - 03.2022
- Drive transit buses and transport passengers safely, timely and efficiently
- Greet passengers, accept fare payment, and maintain a safe environment
- Properly report all incidents, accidents, mechanical concerns
- Other duties as required to ensure safe and courteous ride for our passengers
Shuttle Bus Driver
SP Plus Parking
01.2019 - 01.2020
- Responsible for the proper and safe operation of shuttle buses and transporting passengers
- Performing vehicle inspections, maintaining cleanliness of bus interiors, fueling of buses, logging trip counts and assisting disabled passengers
- Responsible for being at work every scheduled day, on time and in uniform
- Courteously assist Customers by answering any questions they may have
- Assisting customers with luggage and other traveling items, if applicable (e.g. operating shuttle buses at an airport location)
Bus Operator/Behind The Wheel Trainer
Transdev Services
03.2017 - 01.2019
Education
High School Diploma -
Granite Hills High School
El Cajon, CA06.1985
Skills
- Communications Strategies
- DOT Requirements
- Operational Efficiency
- Leadership experience
- Interpersonal skills
- Organizational skills
- Safe practices
- Problem-solving abilities
- Time management skills
- Handle tasks effectively and efficiently in a fast-paced environment
Certification
- Behind the Wheel Training
- TSI Certified
- CDL with Passenger endorsement
Timeline
Road Supervisor
Transdev Services
02.2024 - Current
Dispatch
Transdev Services
10.2023 - 01.2024
Road Supervisor/Dispatcher
Transdev Services
07.2023 - 10.2023
Road Supervisor/Dispatch Supervisor
Transdev Services
03.2022 - 06.2023
Behind the Wheel Trainer/Revenue Trainer
Transdev Services
06.2020 - 03.2022
Bus Operator
Transdev Services
01.2020 - 03.2022
Shuttle Bus Driver
SP Plus Parking
01.2019 - 01.2020
Bus Operator/Behind The Wheel Trainer
Transdev Services
03.2017 - 01.2019
High School Diploma -
Granite Hills High School
- Behind the Wheel Training
- TSI Certified
- CDL with Passenger endorsement
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