ANDREA HEARD
Supplier Strategy Analyst
Long Beach,CA
Summary
SUPPLIER STRATEGY MANAGEMENT STRATEGIC PARTNERSHIPS | REPORTING ANALYSIS | CUSTOMER EXPERIENCE SUPPLIER PERFORMANCE MANAGEMENT A highly analytical professional overseeing supplier operations, ensuring strict adherence to multimillion-dollar contractual agreements. Proficient in optimizing daily workflows and introducing innovative procedures to enhance efficiency and uncover cost-saving potentials. IT Service Management | Continuous Improvement | Process Optimization | Risk Analysis + Mitigation Governance | Contract Management | Compliance | Accounts Payable + Accounts Receivable
Overview
11
11
years of professional experience
Work History
Accounting Administrator
Adecco Staffing Agency
Collector
Inacom Information Systems, Inc
Accounts Receivable Representative
Computer Center of Torrance
Sr. Supplier Operations Delivery & Performance Analyst
FARMERS INSURANCE
FORCE, IN
08.2023
- Provided governance for network, telecom, security, and maintenance contractual IT agreements and services by monitoring supplier performance through service level agreements (SLAs) and other measures
- Managed the complex 5-year terms within three multimillion-dollar contracts for Zurich Services, Infosys, and British Telecom (BT); reduced errors in the daily workflows, resulting in 100% supplier retention
- Collaborated with accountable managers and suppliers to analyze supplier performance monthly and make recommendations as needed around new processes and approval standards
- Conducted quarterly supplier review sessions with senior leaders, providing updates on performance metrics, project statuses, obstacles, and achievements and engaging in discussions regarding new products and innovative solutions
- Prepared final SLA results and acceptance notices every month for the company and the supplier for audits
- Optimized the production environment from an availability, reliability, recoverability, performance, security, and financial perspective through the operational support team and ensured record accuracy
- Selected as the primary contact for escalations; oversaw supplier performance and ensured accountability to service level agreements (SLA) and contractual obligations while maintaining a positive partnership
- Defined SLA reporting methodologies; identified issues with processes and created solutions to resolve them efficiently
- Engaged with the global services teams to define common goals and align governance strategies
- Member of the Black Professional Alliance Employee Resource Group (ERG)
Operational Vendor Management Analyst
TOYOTA MOTOR CREDIT CORPORATION
TORRANCE, CA
04.2011 - 02.2017
- Drove operational vendor management decisions, including optimizing processes, policies, tracking, and management reviews for all IT vendors working with Business Technology Solutions (BTS)
- Created templates and built structure for the team around invoices, billing, and documentation to boost consistency, communication, and efficiency across the team with each supplier
- Actively analyzed and recommended actions on BTS’ supplier’s performance metrics and financial data results; fulfilled payments timely by consistently meeting the 3-day invoice approval process
- Communicated relevant supplier information to team members, management, and key stakeholders through routine managed reporting
- Complied with suppliers and coached and educated TFS vendor management, procurement, and sourcing policies
Aligned the right supplier by contract terms and business needs - Served as liaison for procurement and contract processes to shared service groups as needed
- Evaluated and resolved issues efficiently; prioritized and developed solutions that aligned with organizational goals
- Ensured adequate and accurate documentation and procedural templates existed for backup situations
Procurement Administrator
Toyota Motor Credit Corporation
Torrance, CA
05.2006 - 04.2011
- Monitored and created all department purchase orders and requested additional funds as needed
Partnered with the Contracts Management Group on contracts and SOWs for purchase orders; entered invoices into a database and determined account coding for payment and signatures
Generated analysis reports and spreadsheets for supervisors and managers
Provided project support for various procurement services initiatives
Assisted with monthly journal vouchers, accruals, re-classes, and budget reports; reconciled budgets as needed
Education
Master of Arts - Organizational Management and Organizational Leadership
University of Arizona Global
2023
Bachelor of Business Administration - Information Technology
Colorado Technical University
SAFe 5 Agile CertificationSix Sigma Yellow Belt Certification (in progress) - undefined
Additional Information
- LEADERSHIP IMPACT + PROFESSIONAL COMPETENCIES , Operational Excellence: Established structure for the department’s successful and efficient workflows; created and implemented the standard SLA templates, enhanced the invoice process, and centralized reporting for swift data usage Partnership Experience: Built strong relationships with suppliers and managed intricate multimillion-dollar contracts spanning 5-year periods, achieving a 100% retention rate
Timeline
Sr. Supplier Operations Delivery & Performance Analyst
FARMERS INSURANCE
08.2023
Operational Vendor Management Analyst
TOYOTA MOTOR CREDIT CORPORATION
04.2011 - 02.2017
Procurement Administrator
Toyota Motor Credit Corporation
05.2006 - 04.2011
Master of Arts - Organizational Management and Organizational Leadership
University of Arizona Global
Bachelor of Business Administration - Information Technology
Colorado Technical University
SAFe 5 Agile CertificationSix Sigma Yellow Belt Certification (in progress) - undefined
Accounting Administrator
Adecco Staffing Agency
Collector
Inacom Information Systems, Inc
Accounts Receivable Representative
Computer Center of Torrance