Andre`a Henton

• Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector loading while maintaining all company quality standards
• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
• Lead and supervise all aspects of freight operations
• Develop and implement strategic work procedures to meet the evolving demands of the department
• Evaluate, manage, assign and supervise workloads and tasks
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution

• Taking on other tasks or projects to support employees, other managers, and call center operations
• Authorizing replacements or refunds
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated and maximize efficiency and customer satisfaction
• Analyze and investigate complicated insurance claims to help prevent fraud

Assist carriers with cash advances and resolve payable issues to ensure smooth operations

• Review and process new claims reports and court verdicts
• Uphold relationships and communication with insurance departments and clients
• Organize and present claim review plans
• Negotiate settlements
• Resolve claims in a timely manner
• Stay up-to-date on local, state and federal law changes in the insurance field
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance