Andrea Hill
Flint,MI
Summary
Resourceful Public Safety Officer known for high productivity and efficiency in task completion. Skilled in emergency response, crisis management, and public relations. Excel in communication, teamwork, and problem-solving to ensure safety and security in challenging environments. Committed to maintaining public trust through ethical conduct and professionalism.
Overview
33
33
years of professional experience
Work History
Public Safety Officer
Hurley Medical Center
Flint, MI
05.2012 - 08.2019
- Inspected buildings and grounds to detect signs of intrusion or vandalism.
- Maintained and updated knowledge of changes in laws, regulations, and best practices in public safety.
- Directed traffic during public events, accidents, or construction to ensure safety and minimize congestion.
- Notified senior staff of patient emergencies to optimize outcomes.
- Used two-way radio phone for communication, notifying professionals of delays in transport.
- Provided physical support to patients to assist in performing daily living activities.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Moved patients in and out of vehicles and lifted on and off beds.
- Responded to emergency medical calls, security calls, or fire alarms.
- Provided emotional support to patients and family members during difficult times.
- Ensured that all safety protocols were followed during daily operations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided patient transport using various equipment and adhered to safety protocols.
- Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
- Greeted visitors at the reception desk and answered any questions they had about the facility or its services.
- Performed administrative tasks such as filing paperwork or entering data into computer systems.
- Responded quickly and effectively to emergency situations as they arose.
- Responded quickly to emergency situations by calling for help from other staff members as needed.
- Transported patients to various departments within the hospital for tests or treatments.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Sheriff’s Deputy
Genesee county Sheriff’s Department
, MI
05.1989 - 12.2008
- Regulated vehicle flow, at times of emergency or congestion to reduce accidents.
- Attended meetings with local government officials regarding law enforcement issues within the county.
- Prepared detailed incident reports that included descriptions of events leading up to an arrest or investigation.
- Monitored jail operations by conducting searches for contraband and maintaining order among inmates.
- Adhered to departmental policies and procedures while performing job duties.
- Inspected jails or other detention facilities to ensure compliance with departmental policies and procedures.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed a team of production staff, providing training and performance feedback.
- Consulted with department heads regularly to ensure quality control across all stages of the productions.
- Remained composed, polished and highly productive, even during moments of extreme stress to achieve optimal results.
- Oversaw daily production operations, ensuring adherence to schedules and quality standards.
- Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
- Maintained updated knowledge through continuing education and advanced training.
Patient Care Technician
State of Michigan Department of Human Services
Caro, Michigan
02.1987 - 05.1989
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Recorded patient conditions and vital signs before and after medical operations.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Participated in quality improvement activities within the department.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Provided direct patient care and assistance to healthcare team members.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Instructed new employees on proper techniques of performing daily tasks.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Helped create a safe environment by following infection control policies.
- Notified senior staff of patient emergencies to optimize outcomes.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Bachelor of Arts - Communications/English
Grambling State University
Grambling, LA07-1986
Timeline
Public Safety Officer
Hurley Medical Center
05.2012 - 08.2019
Sheriff’s Deputy
Genesee county Sheriff’s Department
05.1989 - 12.2008
Patient Care Technician
State of Michigan Department of Human Services
02.1987 - 05.1989
Bachelor of Arts - Communications/English
Grambling State University