Andrea Hopper
Killen
Summary
Dynamic social media and customer service professional skilled in effective communication and critical thinking. Proven ability to engage customers, analyze feedback, and drive improvements in customer experience.
Overview
31
31
years of professional experience
Work History
Social media Customer Service
Clinique
Florence
09.2017 - 05.2019
- Monitored social media accounts to ensure timely responses to customer inquiries and feedback.
- Analyzed customer feedback from online reviews and social media to extract insights on experience with products.
- Engaged customers on social media by addressing queries and comments promptly and professionally.
- Managed direct messages on social media channels to resolve service inquiries effectively.
Customer Service Representative
Stryker
Florence
05.2002 - 10.2015
- Streamlined daily accounts receivable processes to ensure timely invoicing.
- Developed strategies that improved payment terms and reduced overdue accounts.
- Collaborated with sales teams to resolve billing discrepancies promptly.
- Oversaw budgeting and financial processes for unit operations.
Account Coordinator
Lancome Cosmetics
Memphis
03.1997 - 09.1999
- Developed marketing strategies that boosted brand visibility and engagement.
- Facilitated training sessions for new team members on product knowledge and customer service.
- Served as liaison between Federated Department Stores and Lancome cosmetics.
- Hired, trained, and developed Beauty Advisors to enhance customer experience.
- Collaborated with store management to drive sales and increase market share.
Regional Education Manager
Clinique Cosmetics
Memphis
05.1990 - 02.1997
- Developed and delivered training programs for staff across Tennessee, Alabama, Arkansas, Oklahoma, and Kentucky.
- Achieved annual sales goals for $25 million territory.
- Increased market share across all prestige beauty brands.
- Collaborated with sales team to enhance inventory control and promote professional growth for individual consultants.
Account Coordinator
Goldmiths Department Stores
Memphis
01.1988 - 04.1990
- Exceeded sales plans including total sales, special events, and consultant development.
- Achieved established consultant goals for average unit sale, sales per hour and credit application goals.
- Educated and monitored inventory control at every counter.
- Recruited, hired, trained and developed consultants and Counter Managers.
- Communicated and collaborated with Goldsmiths corporate leadership at the store and executive level.
Skills
- Social media management
- Customer relationship management
- Team collaboration
- Effective communication
- Critical thinking
- Time management
- Customer service and engagement
- Service team coordination
- Continuous improvement strategies
Timeline
Social media Customer Service
Clinique
09.2017 - 05.2019
Customer Service Representative
Stryker
05.2002 - 10.2015
Account Coordinator
Lancome Cosmetics
03.1997 - 09.1999
Regional Education Manager
Clinique Cosmetics
05.1990 - 02.1997
Account Coordinator
Goldmiths Department Stores
01.1988 - 04.1990