Andrea Houston
First Convenience Bank
DeSoto,TX
23
years of professional experience
Detail-oriented banking and financial professional with expertise in critical thinking and strategic problem-solving. Skilled in addressing challenges and resolving complex issues while fostering strong relationships with clients and teams. Focused on delivering exceptional service in fast-paced environments.
Work History
Hotline Support Specialist
4 Years 9 Months- Resolved employee concerns and inquiries promptly, enhancing overall employee satisfaction
- Managed high volume of inbound calls, ensuring efficient customer support and service delivery
- Handle refund requests
- Process mobile check deposits
- Processed DMC increases to reflect updated pricing strategies.
- Processed Power of Attorney documents for client transactions.
- Maintain pleasant and professional work environment as well as relationship with customers and colleagues
- Maintained a pleasant and professional work environment and fostered relationships with customers and colleagues.
- Contribute to team success by assisting wherever needed
- Monitor any trends that deter or enhance regional growth
- Managed individual location profitability and gross financial gain at multiple locations within the organization.
- Focused on account growth through strategic customer engagement. along with retention and net account growth was a vital focus monthly for year over year performance
- Taught financial literacy and money management to both school age kids as well as people in need of a second chance
- Trained and mentored both new and existing managers in their roles to meet company’s operational standards
Branch Manager Officer
13 Years 11 Months- Fostered atmosphere that built customer confidence and loyalty
- Increased the company’s clientele by maintaining healthy and professional relationships with customers
- Grew clientele by nurturing professional relationships with customers
- Organized business development opportunities
- Established business relationships with prospective community businesses
- Created and fostered an atmosphere that provided customers with confidence and loyalty to the company
Assistant Branch Manager
1 Year 6 Months- Monitored employee performance, ensuring adherence to quality service and productivity standards
- Allocated staff resources efficiently based on workload and priorities
- Determined how to efficiently allocate staff resources based on workload and priorities
- Oversaw daily branch operations to ensure smooth functionality and customer satisfaction.
- Conducted training sessions for new hires to familiarize them with company policies and procedures.
- Supported Branch Manager with daily reporting, including audits and employee observations
Personal Banker I- Branch Supervisor
2 Years 4 Months- Strictly adhered to bank's policies, procedures as well as regulations
- Guided customers in identifying and addressing their financial needs
- Carefully scrutinized all monetary transactions to ensure complete accuracy
- Performed monthly audits on tellers' cash positions to ensure compliance and accuracy
- Developed monthly sales goals for entire team
- Operated Vault and ATM along with being responsible for the buying and selling of cash weekly
- Maintained branches' cash average for compliance
- Approved teller transactions exceeding limits
Skills
Banking experience
Consistent performance
Attention to detail
Multitasking abilities
Time Management
Management Experience
Verbal and written communication
Dependable Attendance
Highly Organized
Team Leadership
Critical thinker
Punctual
Consistent with work performance
Timeline
Hotline Support Specialist
First Convenience Bank
11.2021 - CurrentRead More
Branch Manager Officer
First Convenience Bank
11.2007 - 10.2021Read More
Assistant Branch Manager
First Convenience Bank
05.2006 - 11.2007Read More
Personal Banker I- Branch Supervisor
First Convenience Bank
01.2004 - 05.2006Read More