Morgan Freeman
Pine Grove,LA
Summary
Knowledgeable Operations Specialist with extensive banking experience at Essential Credit Union, recognized for exceptional cash handling and problem-solving skills. Proven ability to enhance operational efficiency and accuracy through meticulous attention to detail and strong organizational capabilities.
Overview
11
11
years of professional experience
Work History
Operations Specialist
Essential Credit Union
Baton Rouge, LA
04.2020 - Current
- Assisted in processing ACH
- Assisted with monthly teller audits when necessary
- Processed ITM teller transactions
- Processed mobile deposits, assisted members and staff with any questions or technical difficulties through the mobile app.
- Processed ATM check deposits and released or removed any holds when necessary.
- Processed levies and garnishments
- Maintained monthly reports
- Audited new member packets for accuracy
Retail Operations Specialist
Essential Credit Union
Baton Rouge, LA
07.2018 - 04.2020
- Created, scanned and filed new member loan packets
- Maintained the file room
- Released liens and mailed titles to members, insurance companies and dealerships.
- Processed payments and payoffs
- Maintained weekly reports
- Audited loan files
- Resolved any disputes for members and staff.
Teller Supervisor
Essential Credit Union
Walker, LA
03.2017 - 07.2018
- Managed teller schedules
- Audited tellers cash drawer monthly
- Maintained and balanced the ATM, vault cash and coin machine, ensuring accuracy for audits.
- Maintained weekly reports, ensuring accuracy
- Processed transactions such as withdrawals, deposits, payments, transfers, cashier's checks, prepaid cards, cash advances and shared branching.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist members and staff.
Teller II
Essential Credit Union
Walker, LA
07.2016 - 03.2017
- Trained new team members on credit union procedures, systems and quality customer service skills.
- Managed teller schedules
- Provided quality customer service to all members.
- Processed all transactions accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted tellers with any discrepancies
Floating Teller
Essential Credit Union
Walker, LA
03.2014 - 07.2016
- Ability to adapt quickly to different branch locations as needed.
- Ability to work efficiently in a fast-paced environment.
- Strong communication skills
- Detail-oriented
- Process member transactions, while providing excellent customer service, and ensuring accuracy in all financial transactions.
Education
Central High School
Baton Rouge, LASkills
- Cash handling experience
- Banking experience
- Supervisor experience
- Mobile banking experience
- Attention to detail
- Organization skills
- Communication skills
- Familiarity with XP2, Alogent, Ensneta, Nautilus and Excel
- Ability to work in a fast-paced environment
- Problem solving
Timeline
Operations Specialist
Essential Credit Union
04.2020 - Current
Retail Operations Specialist
Essential Credit Union
07.2018 - 04.2020
Teller Supervisor
Essential Credit Union
03.2017 - 07.2018
Teller II
Essential Credit Union
07.2016 - 03.2017
Floating Teller
Essential Credit Union
03.2014 - 07.2016
Central High School