Patice Robertson
Milwaukee,WI
Summary
Proactive Branch Operations Specialist recognized for strong problem-solving skills and team leadership. Experienced in analyzing workflows and implementing effective solutions that boost productivity and customer satisfaction. Ready to contribute to operational success and team growth.
Overview
17
17
years of professional experience
Work History
Branch Operations Specialist
Focus Credit Union
Menomonee Falls, WI
08.2021 - Current
- Streamlined branch operations by implementing process improvements and enhancing customer service protocols.
- Coordinated training programs for staff, fostering a culture of continuous learning and professional development.
- Developed and maintained relationships with members, addressing inquiries and resolving issues efficiently.
- Analyzed operational workflows to identify inefficiencies, proposing actionable solutions that improved branch performance.
- Oversaw daily cash management processes, ensuring accuracy in transactions and minimizing discrepancies.
- Monitored branch work for completion and compliance.
- Established communication channels between employees and management to address concerns swiftly and effectively.
- Assisted customers in navigating complex financial products, improving their understanding and decision-making abilities.
Retention Representative
Charter Spectrum
Milwaukee, WI
03.2018 - 03.2019
- Resolved customer inquiries and concerns to enhance satisfaction and loyalty.
- Developed tailored retention strategies to reduce churn rates effectively.
- Analyzed customer feedback to identify trends and improve service offerings.
- Collaborated with cross-functional teams to implement process improvements.
- Developed strong product knowledge, enabling the provision of informed recommendations tailored to individual client needs.
- Resolved account issues for enhanced customer satisfaction and loyalty.
Dual Rate Supervisor
Potowatomi Hotel And Casino
Milwaukee, WI
11.2014 - 03.2018
- Supervised daily operations to ensure compliance with safety and regulatory standards.
- Coordinated team schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on procedures, fostering a culture of teamwork and accountability.
- Monitored performance metrics to identify areas for process improvement and staff development.
- Implemented standard operating procedures to enhance guest satisfaction and operational consistency.
- Monitored staffing levels to provide adequate coverage for guest services.
- Performed accurate and efficient dealing to follow gaming procedures.
Home Health Aide
New Health Services
Milwaukee, WI
04.2014 - 12.2014
- Provided personal care and companionship to clients, enhancing quality of life through daily support.
- Assisted with medication administration, ensuring adherence to prescribed schedules for optimal health management.
- Developed and implemented individualized care plans in collaboration with healthcare professionals to meet client needs.
- Trained new aides on best practices for patient care and safety protocols, fostering a culture of excellence.
- Advocated for client interests within interdisciplinary teams, improving communication between families and healthcare personnel.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained accurate documentation of care provided, supporting compliance with regulatory requirements and organizational standards.
Manager
McDonald's
Wauwatosa, WI
06.2009 - 11.2014
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members to enhance performance and maintain operational standards.
- Implemented process improvements that increased productivity and reduced waste in restaurant operations.
- Managed inventory levels, optimizing stock control to minimize shortages and overages.
- Enhanced customer satisfaction by addressing concerns promptly and improving service protocols.
- Coordinated staff schedules to maximize coverage and ensure adequate support during busy periods.
Education
No Degree - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WI08-2026
High School Diploma -
Harold S Vincent High School
Milwaukee, WI06-2009
Skills
- Branch operations management
- Team leadership
- Decision-making
- Operational efficiency optimization
- Effective communication techniques
- Organizational skills development
- Time management mastery
- Process improvement strategies
- Problem-solving capacity
- Cash handling experience
Timeline
Branch Operations Specialist
Focus Credit Union
08.2021 - Current
Retention Representative
Charter Spectrum
03.2018 - 03.2019
Dual Rate Supervisor
Potowatomi Hotel And Casino
11.2014 - 03.2018
Home Health Aide
New Health Services
04.2014 - 12.2014
Manager
McDonald's
06.2009 - 11.2014
No Degree - Business Administration And Management
Milwaukee Area Technical College
High School Diploma -
Harold S Vincent High School