LAUREN BARROZO
Costa Mesa,US
Summary
Dedicated and focused bank operations and project lead specialist with 9+ years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
8
8
years of professional experience
Work History
Branch Operations Support Specialist III
Poppy Bank
Costa Mesa, CA
07.2021 - Current
- Evaluate current operations systems, identifying areas for improvement and implementing necessary changes accordingly.
- Develop and implement effective strategies in collaboration with various departments to address and resolve operational concerns.
- Manage development of project plans for new initiatives and process improvements.
- Identify areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Ensure compliance with laws and regulations by drafting comprehensive policy and procedure documents.
- Resolve system or operational issues through troubleshooting methods and implemented necessary corrective measures. Maintain documentation of issues and solutions to prevent future occurrences.
- Oversee quality controls to identify inconsistencies and malfunctions.
- Lead ATM Processing Project, Retirement Deportment buildout project, DocuSign implementation project, Deposit New Account forms Implantation to Core System, Teller Scanning System Implementation, New Branch Development, Core Conversion - OperationsProject,Etc.
Universal Banker/ Acting ABM, One West Bank
Irvine, CA
10.2019 - 07.2021
- Prepare branch for audits
- Maintain opertionally sound branch
- Built, supervised, and mentored two teams and leaders in receiving and inbound operations
- Conduct meetings to institute new policies and procedures to promote sales
- Completed all branch audit activities
- Promote and Cross sell products to further establish relationships
- Coach and develop a teller line as well as team members to drive results
- Open new accounts, savings, CD’s and provide all other deposit services at customer request
- Maintain knowledge of all aspects of the teller line including transactions, balancing cash drawer and basic branch operations functions.
Teller
Chemical Bank
Cadillac, MI
09.2018 - 09.2019
Teller
US Bank
Lake Elsinore, CA
11.2016 - 08.2018
Education
Certificate - Project Management
Google
Certification - Data Analytics
Google
Skills
- Branch Operations Management
- Project Management
- Technical Support
- Systems implementation
- Performance Optimization
- Staff Training and Development
- Problem-solving capabilities
- Organizational Skills
- Internal Controls
- Customer and vendor relations
Timeline
Branch Operations Support Specialist III
Poppy Bank
07.2021 - Current
Universal Banker/ Acting ABM, One West Bank
10.2019 - 07.2021
Teller
Chemical Bank
09.2018 - 09.2019
Teller
US Bank
11.2016 - 08.2018
Certificate - Project Management
Google
Certification - Data Analytics
Google
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