Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zulema Viveros

Lake Forest,CA

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction. Well-versed in industry regulations and asset protection strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Lead Associate Operations

Chase Bank
Lake Forest, CA
10.2016 - Current
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reviewed operational and security reports to identify possible hazards or security breaches.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Participated in three Branch Reviews all scoring above 95%

Manager on Duty

Chase Bank
Lake Forest, CA
10.2016 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Oversaw security operations with team of six personnel.
  • Developed schedules for up to six employees per shift

Education

High School Diploma -

Capistrano Valley High School
Mission Viejo, CA
06.2016

Skills

  • Auditing Standards
  • Safety Procedures
  • Branch Operations
  • Receiving Policies and Procedures
  • Motivational Leadership
  • Creative Solutions

Languages

Spanish
Native or Bilingual

Timeline

Lead Associate Operations

Chase Bank
10.2016 - Current

Manager on Duty

Chase Bank
10.2016 - Current

High School Diploma -

Capistrano Valley High School

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Zulema Viveros