Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juanicee Welch

Conroe,Texas

Summary

Organized and dependable operations specialist successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with over 10 years of experience in client service. Excellent reputation for resolving problems and improving client satisfaction.

Overview

9
9
years of professional experience

Work History

Lead Operations Associate

JP Morgan Chase
02.2019 - Current
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Collaborated with peers and other business areas to leverage best practices.
  • Monitored progress of variety of projects to resolve issues that arose.

Relationship Banker

PNC Bank
01.2018 - 02.2019
  • Worked with clients to address and respond to client and partnership management issues.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Continually boosted branch production and revenue by 4% by consistently meeting all monthly and quarterly sales goals.

Relationship Banker

Bank Of America
10.2015 - 01.2018
  • Worked with clients to address and respond to client and partnership management issues.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Assisted business and consumer clients with account opening.

Education

High School Diploma -

Conway High School West
Conway, AR
05.2011

Skills

  • Operations Management
  • Operations Support
  • Customer Transactions
  • Auditing Standards
  • Branch Operations
  • Customer Inquiries
  • Branch Management
  • Employee Performance Reviews
  • Operational Standards
  • Records Retention
  • Operational Efficiency
  • Documenting Results
  • Personnel Management
  • Compliance Controls
  • Recordkeeping Accuracy
  • Operations and Procedural Knowledge

Timeline

Lead Operations Associate

JP Morgan Chase
02.2019 - Current

Relationship Banker

PNC Bank
01.2018 - 02.2019

Relationship Banker

Bank Of America
10.2015 - 01.2018

High School Diploma -

Conway High School West
Juanicee Welch