Kat Hartline
Ooltewah,TN
Summary
Enthusiastic business major eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. I am motivated to learn, grow, excel, and build relationships with colleagues in the Collections department.
Overview
7
7
years of professional experience
Work History
Branch Operations Specialist
Tennessee Valley Federal Credit Union
Chattanooga, Tennessee
10.2022 - Current
- Researched industry trends affecting banks' operations in order to stay informed about changes that may impact business decisions.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Implemented strategies designed to increase brand visibility within the local community through various marketing initiatives.
- Collaborated with IT department personnel on issues related to software applications used by the bank's branches.
- Participated in meetings with senior management team members regarding strategic planning initiatives.
- Conducted regular audits of branch operations to identify areas for improvement in efficiency or compliance.
Branch Operations Assistant
Tennessee Valley Federal Credit Union
Chattanooga
02.2024 - 10.2024
- Attended meetings and training sessions as required by management team.
- Generated daily reports to comply with NCUA guidelines.
- Processed incoming checks daily and dealt with vehicles payoffs
- Returned delinquent loan checks and kept in close contact with the collections departments
- Processed return mail and helped IT department generate a system that would the system run more smoothly
Personal Rover
Tennessee Valley Federal Credit Union
Chattanooga, TN
05.2022 - 02.2024
- Processed wire transfers for member's both domestically and internationally.
- Reported any operational issues or system problems that occurred during the shift promptly.
- Continuously updated knowledge about Credit Union procure, services, and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Adhered to financial services security and audit procedures.
Customer Service Manager
Ingles Markets Inc
Ringgold, Georgia
03.2018 - 10.2022
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Business Management - Human Resources Management
Georgia North Western Technical College
Ringgold, Georgia05-2024
High School Diploma -
Ringgold High School
Ringgold, Georgia05-2018
Skills
- Attention to detail orientation
- Relationship building aptitude
- Quality control implementation
- Branch operations management
- Effective communication techniques
- Adaptability
Timeline
Branch Operations Assistant
Tennessee Valley Federal Credit Union
02.2024 - 10.2024
Branch Operations Specialist
Tennessee Valley Federal Credit Union
10.2022 - Current
Personal Rover
Tennessee Valley Federal Credit Union
05.2022 - 02.2024
Customer Service Manager
Ingles Markets Inc
03.2018 - 10.2022
Business Management - Human Resources Management
Georgia North Western Technical College
High School Diploma -
Ringgold High School