Erin Dickerson`
Indianapolis,IN
Summary
Proven Branch Operations Specialist with a track record of enhancing member satisfaction at IU Credit Union through expert customer relations and meticulous attention to detail. Skilled in MS Office Suite and adept at problem-solving, significantly improved operational efficiency. Demonstrated leadership in training and process optimization, ensuring seamless branch operations and risk management.
Overview
10
10
years of professional experience
Work History
Branch Operations Specialist
IU Credit Union
08.2018 - Current
- Lead as a Branch Operations Specialist in a member-focused role.
- Assist members with account support, deposits, and withdrawals.
- Answer phone calls and respond to emails promptly.
- Help new members with account openings and loan applications.
- Educate members about the Credit Union's offerings.
- Manage and balance the vault daily.
- Manage and balance the ATM weekly.
- Order cash for the branch as needed.
- Complete monthly audits and reports for the Vice President of Risk Management.
- Track and update reports and logs for the branch.
- Perform miscellaneous tasks to support branch operations.
Detention Deputy
Marion County Sheriff Office
10.2014 - 08.2018
- Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before they escalated further.
- Assisted with training new deputies on facility policies, procedures, and best practices to ensure consistent performance across the team.
- Maintained a safe environment for inmates and staff through consistent enforcement of facility rules and regulations.
- Expedited intake processes while maintaining accuracy, ensuring timely placement of new detainees into appropriate housing units.
- Facilitated communication between inmates and their legal representatives or family members through careful monitoring of visitation sessions and phone calls.
- Facilitated smooth transitions between shifts by providing detailed briefings for incoming staff members, ensuring seamless continuity of care for inmates.
- Contributed to the efficient operation of the detention center through accurate recordkeeping, including incident reports, daily logs, and inmate files.
Education
Bachelor of Science - Business Administration, Concentration On Finance
Purdue University Global
Indianapolis01.2024
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
Indianapolis, IN05.2014
Skills
- Excellent attention to detail
- Excellent Communication
- Strong Organization
- Documentation skills
- Expert in customer relations
- Problem-Solving
- Attention to Detail
- MS Office Suite
Accomplishments
During my career with MCSO, I received several certifications, honorary awards for my dedication to the position, and extensions into other departments within MCSO. Included are the following: 2015 Jail Deputy of The Year (received in 2016), 2017 placement on the Interview Board and FTO (Field Training Officer) training and certification, and CIT (Crisis Intervention) training and certification. I had been nominated by Major, recommended by my Lieutenant Colonel, and spoke highly of by my Captains.
Timeline
Branch Operations Specialist
IU Credit Union
08.2018 - Current
Detention Deputy
Marion County Sheriff Office
10.2014 - 08.2018
Bachelor of Science - Business Administration, Concentration On Finance
Purdue University Global
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
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