Wendy Gonzalez
Arizona Financial Credit Union
Mesa,AZ
1
Language
15
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Branch Operations Specialist
1 Year 10 Months- Evaluated staff performance regularly, providing constructive feedback for continuous improvement and career growth opportunities.
- Established communication channels between employees and management to address concerns swiftly and effectively.
- Reduced operational errors through diligent monitoring, reporting, and addressing of issues.
- Coordinated staff training to foster a knowledgeable and skilled workforce, leading to increased productivity.
Personal Banker
1 Year 5 Months- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Teller
7 Months- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Resolved problems or discrepancies concerning customers' accounts.
Independent Contractor
2 Years 11 Months- Handled over 50 calls per shift signing up new customers,retrieving customer data, presenting relevant product information and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Experience reaching or exceeding sales goals and objectives.
- Resolved concerns with products or services to help with retention and drive sales.
Store Manager
5 Years- Managed team of 10 employees, overseeing hiring, training and professional growth of employees.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Negotiate buying conditions of products and services.
Relationship Banker
1 Year- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Serviced 2 ATM machines with over 200 hundred thousand dollars in my possession.
- Received sales awards and numerous customer accolades for outstanding customer service.
Teller
2 Years- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
Education
High School Diploma
Skills
Leadership
Communication
Attention to Detail
Fast Pace Environment
Organizational Skill
Teamwork and collaboration.
Product and Service Sales
Branch operations management
Languages
Spanish
Full Professional
Timeline
Branch Operations Specialist
Arizona Financial Credit Union
01.2025 - CurrentRead More
Personal Banker
Arizona Financial Credit Union
08.2023 - 01.2025Read More
Teller
Arizona Financial Credit Union
01.2023 - 08.2023Read More
Independent Contractor
Arise Virtual Solutions
01.2020 - 12.2022Read More
Store Manager
Chevron
01.2015 - 01.2020Read More
Relationship Banker
Bank of America
01.2014 - 01.2015Read More
Teller
Wells Fargo
01.2012 - 01.2014Read More
Maricopa Community Colleges - Mesa Community College
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Garfield High School
High School Diploma
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