Mimi Mansoor
Mission Viejo,CA
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
9
9
years of professional experience
Work History
Branch Operations Specialist
Pacific Western Bank
2017.05 - 2018.12
- Review back-office reports to ensure accuracy, approve customer and bank transactions within established limits, perform branch certifications and audits, resolve difficult or complex issues, conduct merchant teller services, remain in complete compliance with company operational and procedural policies while maintaining customer confidentiality.
Branch Service Specialist
Union Bank
2010.03 - 2015.08
- Welcome guests and assist with answering their questions, , assist with problem-solving, oversee and manage bank tellers, review back-office reports to ensure accuracy.
- Achieved sales goals through targeted cross-selling and upselling strategies.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Built trusting relationships with members by offering sound financial advice and personalized service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
MBA -
Cal State Fullerton
Fullerton, CaliforniaBA Economics -
North South University
Skills
- Excellent problem-solving skills.
- Ensures effective and compliant record management.
- Risk Management Expertise
- Customer Service Excellence
- Cash Handling Experience
- Problem Solving Capabilities
Languages
Bengali
Professional Working
Timeline
Branch Operations Specialist
Pacific Western Bank
2017.05 - 2018.12
Branch Service Specialist
Union Bank
2010.03 - 2015.08
MBA -
Cal State Fullerton
BA Economics -
North South University
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