Finau Tai
South Jordan,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Branch Operations Specialist
UFirst Credit Union
Salt Lake City, UT
03.2022 - Current
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Coordinated with other departments to ensure effective communication of information throughout the organization.
- Identified potential areas of risk associated with branch operations and developed strategies to mitigate those risks.
Financial Wellness Consultant
KeyBank
Anchorage, AK
01.2018 - 02.2022
- Set personal goals to help reach my quarterly goals for myself and for the branch so our team can reach our full potential and receive the greatest company goal of Red Key
- Schedule future appointments with different clients to ensure a purposeful week is met with cold calls to my clients, educating new and current clients, and owning my day.
- Analyzed financial information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
Front Desk Agent
Sheraton
Salt Lake City, UT
02.2015 - 09.2016
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone and via email.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Education
Bachelor of Business Administration - Business Management
University of Alaska Anchorage
Anchorage, AK05.2020
Associate of Applied Science - Small Business Administration And Management
University of Alaska Anchorage
Anchorage12-2018
Skills
- Process Improvement Strategies
- Problem-Solving Capabilities
- Exceptional Customer Service
- Team Cooperation
- Honest and Dependable
- MS Office Proficient
- Excellent Communication Skills
- Decision-Making
- Quality Control
- Cash Handling
- Regulatory Compliance
- Relationship Building and Management
Timeline
Branch Operations Specialist
UFirst Credit Union
03.2022 - Current
Financial Wellness Consultant
KeyBank
01.2018 - 02.2022
Front Desk Agent
Sheraton
02.2015 - 09.2016
Bachelor of Business Administration - Business Management
University of Alaska Anchorage
Associate of Applied Science - Small Business Administration And Management
University of Alaska Anchorage
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