Andrea Isaza

San Diego,CA

Summary

Enthusiastic, bilingual and reliable applicant with a zest for life and excellent organizational skills. Excels in working under pressure and fast paced environments while remaining detail-oriented, and easily adapts to new situations and challenges while maintaining a positive attitude.

Overview

years of professional experience

Work History

Lead Receptionist / Assistant Manager

Rudolph, Baker & Associated

02.2023 - Current

Assists with new hire processing and existing training programs.
Schedules appointments for attorneys and case workers with clients.
Initiates timely response to emails, voicemails, and written correspondence, as well as scheduling client / attorney meetings.
Generates repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Manager

Birchwoods Banquet Facility

09.2017 - 12.2022

Made schedule for event staff, and bar, and restaurant employees, as well as scheduling appointments with potential new clients.
Set up and break down for events.
Developed and implemented training program, head trainer for new staff, as well as recruited employees for different departments.
Developed and maintained relationships with customers and suppliers through account management.
Managed inventory and increased profits by making smart financial decisions.

Maitre D'

Flavorhook

11.2014 - 09.2016

Proficient in Open Table.
Addressed and resolved customer concerns attentively and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
Cultivated welcoming environment and culture at busy fine-dining restaurant, handled reservations/scheduling seamlessly, and maintained positive relationships with VIPs and regulars.

Education

Collin County Community College District

Plano, TX

High School Diploma -

Shelton High School

Shelton, CT

05.2007

Skills

Front of House Management & Team Leadership
Detail Oriented
Fluent in Spanish
Excellent Organizational Skills
Managing Multiple Tasks in Fast Paced Environments

Inventory Management & Cost Control
Recruitment, Hiring & Training
Customer Relationship Management
Managing Reception & Reconciling Cash Drawers

Timeline