Melissa Boston
DES MOINES,IA
Summary
I have over 30 years of experience in the Service/Hospitality industry. I am very customer service oriented ensuring a positive experience for the guests, as well as, maintain a positive work environment for staff. I am knowledgeable and have experience in all aspects of restaurant service, bartending, catering, cooking and management.
Overview
6
6
years of professional experience
Work History
Lead/Manager
Hy-Vee/ Wahlburgers
Des Moines, IA
08.2023 - 01.2025
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members on food safety and quality standards.
- Implemented inventory control procedures to minimize waste and enhance stock management.
- Collaborated with kitchen staff to streamline food preparation processes, improving service speed.
- Conducted regular inspections to maintain compliance with health regulations and safety standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Analyzed operational performance metrics to identify areas for improvement and implement solutions.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Set overall vision and provided team leadership.
- Developed strong relationships with clients to ensure their needs were met and projects were delivered on time.
- Mentored junior employees, fostering a positive learning environment that promoted personal growth and skill development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Manager
Jethro's Bbq
Des Moines, IA
05.2022 - 08.2023
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on menu items, operational procedures, and customer service best practices.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Monitored financial transactions to maintain accuracy in cash handling and reporting.
- Resolved customer complaints promptly to uphold brand reputation and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
General Manager
Whiskey River Ingersoll
Des Moines, IA
12.2018 - 03.2022
- Led operational strategies to enhance service delivery and customer satisfaction.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Mentored staff on best practices in hospitality and customer engagement techniques.
- Developed training programs for new employees to ensure consistent service quality.
- Implemented cost-control measures that optimized budget allocation across departments.
- Coordinated with vendors to negotiate favorable terms and maintain supply chain efficiency.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Fostered a positive workplace culture through effective team-building initiatives and conflict resolution tactics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Education
Associate of Arts - Business
William Penn School For Working Adults
West Des Moines, IASkills
- Operations management
- Quality control management
- Data analytics
- Revenue development
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Food service background
- Staff scheduling
- Customer loyalty
- Adaptable
- Business operations expertise
- Menu development
- Employee retention
- Schedule coordination
- Supervisory skills
- Performance improvement
- Recruitment
- Conflict resolution techniques
- Reservation handling
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Promotions planning
- Order delivery practices
- Regulatory compliance
- Supply chain management
- Catering coordination
- Trained in performance and wage reviews
- Recipes and menu planning
- Food plating and presentation
- Labor and food cost control
- TIPS certified
- Resource allocation
- Customer service best practices
- Table management
- Restaurant operations management
- Purchasing and cost control
- Restaurant promotion management
- Personnel recruiting
- Full service restaurant background
- Take-out service
- Stable work history
- Honed marketing skills
- Menu pricing
- Proven sales record
- Employee schedule management
- Kitchen oversight
- Customer service
- Problem-solving
- Reliable and responsible
- Staff supervision
- Inventory management
- Safe food handling
- Team leadership
- Coaching and mentoring
- Training and onboarding
- Money handling
- Critical thinking
- Collaboration and teamwork
- Scheduling staff
- Recruitment and hiring
- Supply ordering and management
- Quality assurance
- Conflict resolution
- Employee supervision
- POS terminal operation
- Scheduling
- Employee performance evaluations
- Calm and pleasant demeanor
- Quality control
- Relationship building
- Customer retention
- Monitoring food preparation
- Cost controls
- Purchasing
- Health code compliance
- Investigating complaints
- Front of house manager
- Event coordination
- Kitchen staff coordination
- Sanitation
- Sales promotion
- Managing reservations and large parties
- Anticipating problems
- Catering services
Timeline
Lead/Manager
Hy-Vee/ Wahlburgers
08.2023 - 01.2025
Assistant Manager
Jethro's Bbq
05.2022 - 08.2023
General Manager
Whiskey River Ingersoll
12.2018 - 03.2022
Associate of Arts - Business
William Penn School For Working Adults