Summary
Overview
Work History
Education
Skills
Country
Details
Timeline
Generic

Mark Albarran

San Jose,CA

Summary

Passionate and driven, I am a young professional eagerly seeking a career in communications. With a strong commitment to hard work and a hunger for learning, I approach each challenge as an opportunity for growth. I thrive in dynamic environments, where I can utilize my adaptable nature to overcome obstacles and achieve success. Dedicated to continuous improvement, I am ready to contribute my skills and enthusiasm to a team-oriented workplace, where I can make a meaningful impact and further develop my expertise in communications.

Overview

7
7
years of professional experience

Work History

Lead/Manager

Lazy Dog
Cupertino
09.2021 - Current
  • Created and maintained technical documentation, including user guides and system diagrams
  • Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
  • Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Server Lead

BJ's Brewhouse and Restaurant
Cupertino, United States
02.2017 - 08.2021
  • Worked with cross-functional teams to identify and resolve conflicts, resulting in increased team cohesion and morale
  • Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service
  • Developed and implemented strategies to motivate and engage team members, resulting in increased team morale and productivity.

MSE Supervisor

Home Depot
Cupertino, United States
04.2020 - 04.2021
  • Created reports and documents as requested by the office manager
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Worked with project managers to develop and implement strategies for cost savings and resource optimization.
  • Kept records of production output levels throughout each shift.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Oversaw daily workloads and workflow for smooth operations.
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Coached team for success by using corrective action processes.
  • Led regular team meetings to communicate current business trends and relevant updates.

Education

Communication's & English Literature Art's -

West Valley College
06.2023

Communication Studies, Public Speaking, Literature in Public Debate, Interpersonal & intercultural Communications -

Skills

  • Time Management
  • Spanish Speaking
  • Communication
  • Critical Thinking Skills
  • Project Management
  • Mentoring and Coaching
  • Schedule Management
  • Staff Management
  • Leadership

Country

United States

Details

San Jose, CA

Timeline

Lead/Manager

Lazy Dog
09.2021 - Current

MSE Supervisor

Home Depot
04.2020 - 04.2021

Server Lead

BJ's Brewhouse and Restaurant
02.2017 - 08.2021

Communication's & English Literature Art's -

West Valley College

Communication Studies, Public Speaking, Literature in Public Debate, Interpersonal & intercultural Communications -

Mark Albarran