Mark Albarran
San Jose,CA
Summary
Passionate and driven, I am a young professional eagerly seeking a career in communications. With a strong commitment to hard work and a hunger for learning, I approach each challenge as an opportunity for growth. I thrive in dynamic environments, where I can utilize my adaptable nature to overcome obstacles and achieve success. Dedicated to continuous improvement, I am ready to contribute my skills and enthusiasm to a team-oriented workplace, where I can make a meaningful impact and further develop my expertise in communications.
Overview
7
7
years of professional experience
Work History
Lead/Manager
Lazy Dog
Cupertino
09.2021 - Current
- Created and maintained technical documentation, including user guides and system diagrams
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers.
- Monitored employee productivity to provide constructive feedback and coaching.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Server Lead
BJ's Brewhouse and Restaurant
Cupertino, United States
02.2017 - 08.2021
- Worked with cross-functional teams to identify and resolve conflicts, resulting in increased team cohesion and morale
- Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service
- Developed and implemented strategies to motivate and engage team members, resulting in increased team morale and productivity.
MSE Supervisor
Home Depot
Cupertino, United States
04.2020 - 04.2021
- Created reports and documents as requested by the office manager
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Worked with project managers to develop and implement strategies for cost savings and resource optimization.
- Kept records of production output levels throughout each shift.
- Motivated team members to consistently achieve or exceed performance expectations.
- Oversaw daily workloads and workflow for smooth operations.
- Set goals for performance and deadlines to comply with company plans and vision.
- Coached team for success by using corrective action processes.
- Led regular team meetings to communicate current business trends and relevant updates.
Education
Communication's & English Literature Art's -
West Valley College
06.2023
Communication Studies, Public Speaking, Literature in Public Debate, Interpersonal & intercultural Communications -
Skills
- Time Management
- Spanish Speaking
- Communication
- Critical Thinking Skills
- Project Management
- Mentoring and Coaching
- Schedule Management
- Staff Management
- Leadership
Country
United States
Details
San Jose, CA
Timeline
Lead/Manager
Lazy Dog
09.2021 - Current
MSE Supervisor
Home Depot
04.2020 - 04.2021
Server Lead
BJ's Brewhouse and Restaurant
02.2017 - 08.2021
Communication's & English Literature Art's -
West Valley College