ANDREA JIMENEZ-RUELAS
Las Vegas
Summary
Dedicated and reliable professional with experience in childcare, customer service, and veterinary support. Recognized for strong multitasking abilities, compassionate care, and exceptional attention to detail. Skilled in maintaining safe environments, managing schedules and records, and providing excellent service to children, families, and clients. Known for a positive attitude, strong work ethic, and ability to work independently or as part of a team. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
13
13
years of professional experience
4043
4043
years of post-secondary education
Work History
Front Desk Sales Associate
Hand & Stone Spa
Las Vegas
03.2026 - Current
- Greeted clients warmly to ensure a welcoming atmosphere.
- Managed appointment scheduling using spa management software.
- Provided product recommendations based on client needs and preferences.
- Processed transactions efficiently at the point of sale system.
- Maintained cleanliness and organization of the front desk area.
- Assisted clients with membership inquiries and sign-up processes.
- Handled customer complaints professionally and effectively resolved issues according to company policies.
Front Desk Receptionist
Shearer Activities
South Lake Tahoe
11.2023 - 03.2026
- Greeted clients and visitors, providing warm and professional first impressions.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments for clients, ensuring proper time allocation for services offered.
- Organized and maintained client records, ensuring confidentiality and easy access for staff.
- Assisted with payment processing, handling cash transactions accurately and securely.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Assisted in creating marketing materials for digital and print campaigns.
- Coordinated social media content and managed posting schedules.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Managed incoming phone calls and routed them to relevant departments.
- Scheduled appointments and maintained the front desk calendar efficiently.
Kids Zone Attendant
Tahoe Beach Club
Stateline
08.2022 - 12.2022
- Create safe, engaging play environments for children ages 4–13.
- Plan themed educational and recreational activities to support development and creativity.
- Greet families and ensure a welcoming and professional guest experience.
- Input guest and child information into spreadsheets and internal systems to maintain accurate records.
Front Desk Veterinary Assistant
Alpine Animal Hospital
South Lake Tahoe
03.2022 - 04.2022
- Checked in patients, answered phone calls, and scheduled appointments.
- Processed payments and maintained accurate billing records.
- Assisted veterinarians by restraining animals during exams and treatments.
- Prepared vaccines and medications as directed; documented patient histories.
Teacher’s Assistant / Daycare Assistant
Step by Step Early Learning Center
South Lake Tahoe
03.2019 - 05.2020
- Supported classroom routines and supervision of children to maintain safety and engagement.
- Led hands-on activities including crafts, music, and learning games.
- Assisted children with daily tasks while encouraging independence and social growth.
Front Desk Receptionist
Marcela’s Income Tax
South Lake Tahoe
03.2018 - 07.2018
- Welcomed clients, managed check-in procedures, and answered incoming calls.
- Organized documents, completed filing tasks, and maintained confidentiality.
Animal Shelter Volunteer
El Dorado Animal Services
South Lake Tahoe
06.2013 - 08.2013
- Fed and cared for rescued animals; cleaned kennels and enclosures.
- Stocked food and supplies, and assisted with enrichment activities including walking dogs.
Education
Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL 02.2026 - 04.2026
Veterinary Assistant Certificate -
Animal Behavior College
Santa Clarita, CAHigh School Diploma -
South Lake Tahoe High School
South Lake Tahoe, CASkills
- Customer Service & Front Desk Operations
- Schedule & Appointment Management
- Behavior Management Techniques
- Safety Monitoring (Children & Animals)
- Recordkeeping & Data Entry
- Computer Proficiency (Microsoft Office, Database Input)
- Kennel & Veterinary Support
- Multitasking & Time Management
- Bilingual: English & Spanish
- Appointment scheduling
- Multi-line phone operation
- Cash handling
- Customer relationship management
- Front desk operations
- Effective communication
- Attention to detail
Languages
- English
- Spanish
Timeline
Front Desk Sales Associate
Hand & Stone Spa
03.2026 - Current
Medical Administrative Assistant
Ultimate Medical Academy
02.2026 - 04.2026
Front Desk Receptionist
Shearer Activities
11.2023 - 03.2026
Kids Zone Attendant
Tahoe Beach Club
08.2022 - 12.2022
Front Desk Veterinary Assistant
Alpine Animal Hospital
03.2022 - 04.2022
Teacher’s Assistant / Daycare Assistant
Step by Step Early Learning Center
03.2019 - 05.2020
Front Desk Receptionist
Marcela’s Income Tax
03.2018 - 07.2018
Animal Shelter Volunteer
El Dorado Animal Services
06.2013 - 08.2013
Veterinary Assistant Certificate -
Animal Behavior College
High School Diploma -
South Lake Tahoe High School