Melissa Amador
Hialeah
Summary
Compassionate and detail-oriented nursing student at Miami Dade College with hands-on experience in medical office administration and patient interaction. Skilled in scheduling, insurance verification, and healthcare documentation with foundational knowledge in phlebotomy, electrocardiography, and medical assisting procedures. Demonstrates strong communication, organization, and teamwork skills that support success in fast-paced clinical environments. Currently holds active BLS and CPR certification through the American Heart Association, reflecting a commitment to patient safety and care excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Associate
CycleBar
05.2023 - 10.2023
• Managed front desk operations including client check-ins, scheduling, and membership coordination.
• Delivered excellent service and communication to ensure a welcoming and supportive environment.
• Collaborated with team members to organize wellness events and maintain efficient daily operations
Demonstrated strong multitasking and interpersonal skills in a fast-paced setting.
Secretary/Receptionist
Dr. Miguel A. Albert Gynecologist Office
06.2022 - 10.2022
- Prepared and organized patient charts and documentation for daily appointments.
- Checked in patients, verified insurance, and collected payments in accordance with office procedures.
- Scheduled, modified, and confirmed patient appointments to maintain efficient workflow.
- Assisted patients with inquiries and provided compassionate, professional support during visits.
- Obtained and filed consent forms while maintaining confidentiality under HIPAA standards.
- Performed administrative tasks including filing, copying, and faxing to support office operations.
- Reconciled daily payment totals and maintained accurate financial records.
Academic Tutor
Think Wise Tutoring
01.2022 - 06.2022
• Tutored students ages 5–13 in reading, math, and science, fostering a positive learning environment.
• Communicated complex information in an approachable way, strengthening teaching and interpersonal skills.
• Demonstrated patience, empathy, and adaptability — essential qualities in client-centered care.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL12-2025
Associate of Arts -
Miami Dade College
Miami, FL04-2022
High School -
Hialeah Gardens
Hialeah Gardens, FL06.2022
Skills
- Patient Care & Communication
- Electronic Health Records (EHR) Documentation
- Medical Scheduling & Insurance Verification
- HIPAA & OSHA Compliance
- Time Management & Multitasking
- Microsoft Word, PowerPoint & Excel (Certified)
- Organizational & Leadership Skills
- Customer Service & Front Desk Operations
- Basic Life Support (BLS) & CPR Certified
Certification
Basic Life Support (BLS), American Heart Association – Active
Timeline
Front Desk Associate
CycleBar
05.2023 - 10.2023
Secretary/Receptionist
Dr. Miguel A. Albert Gynecologist Office
06.2022 - 10.2022
Academic Tutor
Think Wise Tutoring
01.2022 - 06.2022
Associate of Science - Nursing
Miami Dade College
Associate of Arts -
Miami Dade College
High School -
Hialeah Gardens
Clinical Experience
Medical–Surgical Nursing III – Jackson Memorial Hospital, Miami, FL
September 2025 – October 2025
- Provided direct patient care including medication administration, physical assessments, and documentation under RN supervision.
- Collaborated with the interdisciplinary team to implement individualized care plans and evaluate outcomes.
- Reinforced patient education regarding treatment, medication adherence, and discharge instructions.
Pediatric Nursing – Holtz Children’s Hospital at Jackson Memorial, Miami, FL
June 2025 – July 2025
- Delivered patient-centered care for pediatric clients in acute and specialty units.
- Collected vital signs, assisted with medication administration, and supported children and families through therapeutic communication.
- Promoted safety and infection control practices in collaboration with the healthcare team.
Psychiatric–Mental Health Nursing – Jackson Memorial Behavioral Health Hospital, Miami, FL
April 2025 – May 2025
- Facilitated therapeutic communication with patients experiencing acute and chronic mental health conditions.
- Participated in treatment planning, medication observation, and group therapy sessions under RN supervision.
- Promoted patient safety within inpatient behavioral health settings.
Maternal–Newborn Nursing (OB) – Jackson North Hospital, North Miami Beach, FL
March 2025 – April 2025
- Assisted in labor, delivery, and postpartum care under preceptor supervision.
- Performed newborn assessments, vital signs, and patient education on postpartum and newborn care.
- Maintained compliance with HIPAA and infection control protocols to ensure patient safety.