Andrea Jobson
1045 Cocoanut Ave
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
F&B Server
Zota Beach Resort
11.2025 - 08.2026
- Provided attentive service to guests, ensuring satisfaction and prompt resolution of concerns.
- Assisted in menu knowledge by learning daily specials and ingredient details for guest inquiries.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation standards.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
F&B Server
The Inn at Stonecliffe
05.2025 - 11.2025
- Processed customer orders accurately using point-of-sale systems for efficient transactions.
- Adapted quickly to changing demands during peak hours, enhancing overall service efficiency.
- Supported team members by sharing best practices for effective customer engagement strategies.
- Developed strong relationships with guests, fostering repeat business through personalized interactions.
Front Desk Agent
Country Inn and Suites
05.2024 - 12.2024
- Greeted guests and managed check-in/check-out procedures efficiently.
- Answered inquiries and resolved issues, enhancing guest satisfaction.
- Coordinated room assignments and maintained accurate reservation records.
- Assisted with billing processes, ensuring accuracy in charges and payments.
Front Desk Agent
Hilton Rose Hall Resort & Spa
04.2022 - 05.2024
- Increased customer loyalty with exceptional communication skills and personalized service.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Muschett High School
Wakefield Trelawny Jamaica06-2005
Skills
- Customer service
- Problem-solving skills
- Cash handling
- Oral and written communications
- POS systems
- Menu memorization
- Food running
- High volume dining
- Table bussing
- Guest relations management
Timeline
F&B Server
Zota Beach Resort
11.2025 - 08.2026
F&B Server
The Inn at Stonecliffe
05.2025 - 11.2025
Front Desk Agent
Country Inn and Suites
05.2024 - 12.2024
Front Desk Agent
Hilton Rose Hall Resort & Spa
04.2022 - 05.2024
High School Diploma -
Muschett High School