Summary
Overview
Work History
Education
Skills
Goals
Timeline
Generic

Jordyn Fortier

Manistee

Summary

Dedicated F&B Server with proven expertise in customer service, cash handling, and problem-solving. Known for resolving issues efficiently and maintaining high-quality service standards. Experienced Shift Supervisor with a strong background in team management and inventory control. Skilled in cash handling and effective communication, driving service quality and operational efficiency.

Overview

6
6
years of professional experience

Work History

F&B Server

Little River Casino Resort
Manistee
05.2023 - Current
  • Provided excellent customer service in fast-paced dining environment.
  • Handled cash transactions and managed point-of-sale system efficiently.
  • Addressed customer inquiries and resolved service issues promptly.
  • Provided menus, answered questions about menu items, and made recommendations when requested.
  • Resolved customer complaints in a professional manner while maintaining positive attitude.
  • Upheld company standards for quality guest service during every interaction with customers.

Shift Supervisor

KFC Taco Bell
Manistee
08.2019 - 11.2023
  • Managed inventory levels and coordinated timely restocking of supplies and ingredients.
  • Resolved customer complaints promptly to uphold brand reputation and loyalty.
  • Scheduled employee shifts to optimize coverage during busy periods effectively.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Maintained accurate records of daily transactions and deposits.

Education

High School Diploma -

Manistee High School
Manistee, MI
06-2019

Skills

  • Customer service
  • Point-of-sale management
  • Cash handling
  • Inventory management
  • Menus knowledge
  • Customer relationship management

Goals

  • Hard worker that's looking to further their education and expand their knowledge in new areas. Looking to find a career that can provide growth, stability and new opportunities to continue learning.

Timeline

F&B Server

Little River Casino Resort
05.2023 - Current

Shift Supervisor

KFC Taco Bell
08.2019 - 11.2023

High School Diploma -

Manistee High School

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