Andrea Jobson-Gordon
Mackinac Island,MI
Summary
Driven Front Desk Agent, highly skilled in managing reservations, telephone calls, and customer inquiries.
Poised and professional, with total commitment to guest satisfaction.
Well-versed in mitigating customer dissatisfaction with prompt service, and diplomatic communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
The Inn at Stonecliffe
2025.05 - 2025.11
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
Country Inn & Suites By Radisson
2024.05 - 2025.01
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Hilton Rose Hall Resort & Spa
2022.05 - 2024.05
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
Front Desk Agent
Half Moon Hotel
2019.12 - 2022.04
- Promoted hotel amenities and services to guests, enhancing their stay.
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Facilitated welcoming environment, greeting guests upon arrival.
Education
High School Diploma -
Muschett High School
Wakefield Trelawny Jamaica07.2005
Skills
- Housekeeping
- Guest Services
- Room assignments
- Problem-solving skills
- Cash Handling
- Listening Skills
- Time management
- Detail-oriented
- Multitasking
Timeline
Front Desk Agent
The Inn at Stonecliffe
2025.05 - 2025.11
Front Desk Agent
Country Inn & Suites By Radisson
2024.05 - 2025.01
Front Desk Agent
Hilton Rose Hall Resort & Spa
2022.05 - 2024.05
Front Desk Agent
Half Moon Hotel
2019.12 - 2022.04
High School Diploma -
Muschett High School