Andrea Johnson
Tahoe City,CA
Summary
- Experienced professional with a versatile background in the skiing and recreational Area as well as guest service and hospitality.
- Able to adapt to changes easily and move forward with a new adapted plan
- Experience in fundraising and team sports
Overview
33
33
years of professional experience
1
1
Certification
Work History
Catering Server
Men Wielding Fire
Reno, NV
06.2022 - Current
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and seamless dining experiences.
- Collaborated with kitchen staff to coordinate timely food service and maintain quality standards throughout events.
- Set up and dismantled event spaces, optimizing layouts for efficiency and guest comfort.
- Maintained inventory of catering supplies, tracking usage to facilitate restocking and minimize waste.
Palisades Ski and Snowboard School Manager
Palisades Tahoe
Olympic Valley, CA
11.1997 - Current
- organizing monthly schedules for instructors (150) reflecting business levels
- tasking instructors on a daily basis
- organizing inventory for peak holidays
- assigning private instructors to lessons
- organizing and giving New -Hire training
- giving Safety clinics
- Coordinating instructors between 4 schools
- interviewing and hire New instructors
- supporting our J1 and H2B foreign instructors
- budgeting
- communication with dispatch/ running our backyard, rental support staff
- planning and organizing school groups to ski at the ski school (Tahoe Lake Elementary, Share winter)
- Fostering a safe and fun environment for our instructors
- Daily communication with Mt Ops
- Enhance the students and parents experience
- talking to parents, complaints or questions
Flight Attendant/Flight Purser
Lufthansa Airlines
Munic Germany
07.1993 - 10.1997
- Ensured passenger safety through adherence to emergency protocols and safety briefings.
- Delivered exceptional customer service by addressing passenger needs and resolving issues promptly.
- Collaborated with crew members to maintain efficient cabin operations during flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Managed conflict resolution effectively, ensuring a positive experience for all passengers onboard.
GMO
Club Med
France/Italy
01.1993 - 09.1993
- tennis instructor
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - International Management/Economics
International Academie of Business
Mannheim Germany06-1992
High School Diploma -
Albert Einstein Gymnasium
Germany06-1988
Skills
- Stress tolerance
- Guest service
- Strong communication skills
- Instructional leadership
- Crisis management
- Fundraising strategies
- Teamwork and collaboration
- Problem-solving
- Responsible and dependable
- Problem-solving abilities
- Multitasking
Certification
- Certified PSIA level 3 Alpine instructor
- PSIA Children's specialist 2
- going for PSIA Nordic level 1 February2026
- Certified safe sport
- volunteer at strider gliders
- Fluent in English and German
- skills in RTP
- skills in FLAIK
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Catering Server
Men Wielding Fire
06.2022 - Current
Palisades Ski and Snowboard School Manager
Palisades Tahoe
11.1997 - Current
Flight Attendant/Flight Purser
Lufthansa Airlines
07.1993 - 10.1997
GMO
Club Med
01.1993 - 09.1993
Bachelor of Science - International Management/Economics
International Academie of Business
High School Diploma -
Albert Einstein Gymnasium