Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Jones

Concord ,NC

Summary

Reliable candidate ready to take on challenges in a position using problem solving and task prioritization skills to help the team succeed.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Tax Preparer Assistant

Dynamic Taxes
Columbia, SC
12.2014 - Current
  • Determined whether clients were eligible for tax credits, abatements, or deductions through careful research and oversight
  • Completed and submitted paperwork to local, state, and federal government agencies
  • Assisted clients with the integration of new tax software and accounting software

Environmental Services Housekeeper

Grady Memorial Hospital
Atlanta, GA
09.2021 - 11.2024
  • Interacted with patients by participating in [Type] activities, which helped to improve mood and memory
  • Assisted elderly clients with personal hygiene and other daily activities such as bathing, dressing, and incontinence care, among other things
  • Ran errands for clients and transported them to appointments to maintain wellness and support daily living needs
  • Assist with transfers and ambulation, using a cane, walker, or wheelchair as needed
  • Visited clients in their homes to provide healthcare and ensure continuity of care
  • Observed
  • Helped with general housekeeping tasks like cooking, meal preparation, and grocery shopping
  • Completed thorough sanitization for prevention of infection and spread of germs.
  • Operated cleaning equipment by using vacuums, mops, and floor scrubbers.
  • Managed waste disposal by sorting and disposing of trash and recyclables.
  • Inspected areas for cleanliness to identify and address any overlooked tasks.
  • Communicated with supervisors regarding supply needs to maintain stock levels.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Childcare Teacher

Joyful Beginnings Childcare Center LLC
College Park, GA
09.2022 - 10.2022
  • Was open and honest with the parents of the children about their daily activities and behaviors
  • Taught children to be considerate of others, to use good manners, and to engage in other social development activities
  • Ran [Type] school according to company and state licensing requirements
  • Sent each parent a quarterly progress report and a milestone report
  • Kept a kid-friendly environment with plenty of opportunities for outdoor activities

Front Desk Receptionist

Kidz Dental South
Charlotte, NC
04.2018 - 12.2020
  • Kept track of office supplies by checking inventory every [Timeframe] and placing orders when supplies were running low
  • Greeted [Number] daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention
  • Provide excellent customer service when patients check in and out of the clinic
  • I'm in charge of customer service and complaints
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel

Home Healthcare Specialist

Golden Heart Senior Care
Charlotte, NC
06.2015 - 12.2018
  • Assisted with mobility by walking and exercising on a regular basis
  • Assisted patients with dressing, grooming, and feeding requirements, assisting them in overcoming and adapting to mobility limitations
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title]
  • Assisted clients with managed home care, ensuring that the care was effective by monitoring their health
  • Gave patients [Type] and [Type] medications while keeping an eye out for negative side effects
  • Improved my medical knowledge and medical terminology skills through consistent research and continuing education
  • Provided mental and emotional support to clients in order to improve physical outcomes and overall happiness

Customer Service Representative

AARP South Carolina State Office
Columbia, SC
07.2013 - 07.2015
  • Used a consultative sales approach to understand customer needs and make relevant recommendations
  • Kept accurate and current customer account data with manual form processing and digital information updates
  • Kept the [Type] and [Type] areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement
  • Provided a superior customer experience in order to build a loyal customer base
  • Educated customers about promotions to increase sales
  • Answered customer calls promptly to avoid long wait times on hold

Security Guard

Palmetto Health Richland
Columbia, SC
05.2011 - 10.2014
  • Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties
  • Used electronic gates to control vehicle and pedestrian traffic entering the building grounds
  • Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors
  • Protected personal and company property from robbery, vandalism, and unauthorized entry
  • Used effective communication and interpersonal skills when interacting with all levels of personnel and the general public
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
  • Patrolled the property and monitored surveillance equipment, including [Type] cameras, to keep the premises and personnel safe

Dietary Aide

Brookdale Columbia
Columbia, SC
05.2014 - 05.2014
  • Prepared, apportioned, and served menu and specialized food items created to meet the dietary needs of facility residents
  • Managed food resources, memorized orders, and wrote patrons' food orders on slips in a [Number]-seat restaurant

Education

High School - undefined

Eau Claire High School
Columbia, SC
01.2001

Skills

  • First Aid/CPR
  • Health and wellness expertise
  • Customer service
  • Computerized charting specialist
  • Nursing home
  • Organization
  • HIPAA compliance
  • First aid
  • Patient charting
  • MS Office
  • Data entry
  • Teamwork
  • Problem Solving Skills
  • Communication Skills
  • Critical Thinking Skills
  • Flexibility
  • Written and Verbal Communication

Certification

  • Certified Home Health Aide
  • First Aid/CPR Certified

Timeline

Childcare Teacher

Joyful Beginnings Childcare Center LLC
09.2022 - 10.2022

Environmental Services Housekeeper

Grady Memorial Hospital
09.2021 - 11.2024

Front Desk Receptionist

Kidz Dental South
04.2018 - 12.2020

Home Healthcare Specialist

Golden Heart Senior Care
06.2015 - 12.2018

Tax Preparer Assistant

Dynamic Taxes
12.2014 - Current

Dietary Aide

Brookdale Columbia
05.2014 - 05.2014

Customer Service Representative

AARP South Carolina State Office
07.2013 - 07.2015

Security Guard

Palmetto Health Richland
05.2011 - 10.2014

High School - undefined

Eau Claire High School
Andrea Jones