Andrea Jones
Concord ,NC
Summary
Reliable candidate ready to take on challenges in a position using problem solving and task prioritization skills to help the team succeed.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Tax Preparer Assistant
Dynamic Taxes
Columbia, SC
12.2014 - Current
- Determined whether clients were eligible for tax credits, abatements, or deductions through careful research and oversight
- Completed and submitted paperwork to local, state, and federal government agencies
- Assisted clients with the integration of new tax software and accounting software
Environmental Services Housekeeper
Grady Memorial Hospital
Atlanta, GA
09.2021 - 11.2024
- Interacted with patients by participating in [Type] activities, which helped to improve mood and memory
- Assisted elderly clients with personal hygiene and other daily activities such as bathing, dressing, and incontinence care, among other things
- Ran errands for clients and transported them to appointments to maintain wellness and support daily living needs
- Assist with transfers and ambulation, using a cane, walker, or wheelchair as needed
- Visited clients in their homes to provide healthcare and ensure continuity of care
- Observed
- Helped with general housekeeping tasks like cooking, meal preparation, and grocery shopping
- Completed thorough sanitization for prevention of infection and spread of germs.
- Operated cleaning equipment by using vacuums, mops, and floor scrubbers.
- Managed waste disposal by sorting and disposing of trash and recyclables.
- Inspected areas for cleanliness to identify and address any overlooked tasks.
- Communicated with supervisors regarding supply needs to maintain stock levels.
- Disposed of trash and recyclables each day to avoid waste buildup.
Childcare Teacher
Joyful Beginnings Childcare Center LLC
College Park, GA
09.2022 - 10.2022
- Was open and honest with the parents of the children about their daily activities and behaviors
- Taught children to be considerate of others, to use good manners, and to engage in other social development activities
- Ran [Type] school according to company and state licensing requirements
- Sent each parent a quarterly progress report and a milestone report
- Kept a kid-friendly environment with plenty of opportunities for outdoor activities
Front Desk Receptionist
Kidz Dental South
Charlotte, NC
04.2018 - 12.2020
- Kept track of office supplies by checking inventory every [Timeframe] and placing orders when supplies were running low
- Greeted [Number] daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention
- Provide excellent customer service when patients check in and out of the clinic
- I'm in charge of customer service and complaints
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
Home Healthcare Specialist
Golden Heart Senior Care
Charlotte, NC
06.2015 - 12.2018
- Assisted with mobility by walking and exercising on a regular basis
- Assisted patients with dressing, grooming, and feeding requirements, assisting them in overcoming and adapting to mobility limitations
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title]
- Assisted clients with managed home care, ensuring that the care was effective by monitoring their health
- Gave patients [Type] and [Type] medications while keeping an eye out for negative side effects
- Improved my medical knowledge and medical terminology skills through consistent research and continuing education
- Provided mental and emotional support to clients in order to improve physical outcomes and overall happiness
Customer Service Representative
AARP South Carolina State Office
Columbia, SC
07.2013 - 07.2015
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Kept accurate and current customer account data with manual form processing and digital information updates
- Kept the [Type] and [Type] areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement
- Provided a superior customer experience in order to build a loyal customer base
- Educated customers about promotions to increase sales
- Answered customer calls promptly to avoid long wait times on hold
Security Guard
Palmetto Health Richland
Columbia, SC
05.2011 - 10.2014
- Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties
- Used electronic gates to control vehicle and pedestrian traffic entering the building grounds
- Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Used effective communication and interpersonal skills when interacting with all levels of personnel and the general public
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
- Patrolled the property and monitored surveillance equipment, including [Type] cameras, to keep the premises and personnel safe
Dietary Aide
Brookdale Columbia
Columbia, SC
05.2014 - 05.2014
- Prepared, apportioned, and served menu and specialized food items created to meet the dietary needs of facility residents
- Managed food resources, memorized orders, and wrote patrons' food orders on slips in a [Number]-seat restaurant
Education
High School - undefined
Eau Claire High School
Columbia, SC01.2001
Skills
- First Aid/CPR
- Health and wellness expertise
- Customer service
- Computerized charting specialist
- Nursing home
- Organization
- HIPAA compliance
- First aid
- Patient charting
- MS Office
- Data entry
- Teamwork
- Problem Solving Skills
- Communication Skills
- Critical Thinking Skills
- Flexibility
- Written and Verbal Communication
Certification
- Certified Home Health Aide
- First Aid/CPR Certified
Timeline
Childcare Teacher
Joyful Beginnings Childcare Center LLC
09.2022 - 10.2022
Environmental Services Housekeeper
Grady Memorial Hospital
09.2021 - 11.2024
Front Desk Receptionist
Kidz Dental South
04.2018 - 12.2020
Home Healthcare Specialist
Golden Heart Senior Care
06.2015 - 12.2018
Tax Preparer Assistant
Dynamic Taxes
12.2014 - Current
Dietary Aide
Brookdale Columbia
05.2014 - 05.2014
Customer Service Representative
AARP South Carolina State Office
07.2013 - 07.2015
Security Guard
Palmetto Health Richland
05.2011 - 10.2014
High School - undefined
Eau Claire High School