Jamira England
Prattville,AL
Summary
Medical Transcriptionist offering well-developed skills in customer service and editing. Pursuing a position in a busy organization where focus and dedication are highly sought. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tax Preparer Assistant
TurboTax
03.2024 - Current
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
Health Care Sales Rep
Lincare Healthcare
10.2023 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Claims Representative
BroadPath Healthcare
02.2023 - 10.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Updated claims system to track claim status and provide relevant information to other department.
Tax Associate
TurboTax
03.2022 - 01.2023
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
Insurance Agent
Liberty National Life Insurance Company
09.2022
- Analyzed customer needs and provided best options, upselling products and services
- Generated new leads and identified potential clients by using successful direct marketing strategies
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
Customer Service Representative
MCI Telecommunications
01.2021 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Online Grocery Associate
Walmart
03.2019 - 12.2020
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Call Center Representative
Nissan North America, Inc.
12.2018 - 02.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assistant Manager
Journeys Shoe Store
01.2017 - 11.2018
- Delegated daily tasks to team members to optimize group productivity
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Evaluated performance of team members and provided consistent coaching to improve skills.
Server Shift Leader
Waffle House
01.2017 - 01.2018
- Supervised serving staff to drive high level of hospitality and food excellence
- Created positive guest experience by listening to guest needs and recommending options to meet requests
- Cleared dishes from tables during and after meal service to maintain clean dining area
- Held performance reviews to identify and correct areas needing improvement.
Education
Some College (No Degree) - Mass Communications
Miles College
Fairfield, ALComputer and Information Sciences
University of Montevallo
Montevallo, ALCommunication Studies
Jefferson State Community College
Birmingham, ALMedical Billing And Coding -
Jes Health Services
Montgomery, ALSkills
- CPR Certified
- Medical billing and coding Certificate
- Deadline-oriented
- HIPAA Requirements
- Team Player With Positive Attitude
- Knowledge of HMOs, Medicare and Medi-Cal
- Creative Problem Solving
- Multitasking and Prioritization
- Understanding Customer Needs
- Customer Service
- Retail Sales Customer Service
- Quality Assurance Controls
- Call Center Operations
- Licensed Insurance Agent
- Insurance Claims Review
- Microsoft Office
- HIPAA Compliance
- Claims Processing
- Insurance Verification
Certification
- CPR Certification
- Medical Billing and coding Training - 2022
Timeline
Tax Preparer Assistant
TurboTax
03.2024 - Current
Health Care Sales Rep
Lincare Healthcare
10.2023 - 03.2024
Claims Representative
BroadPath Healthcare
02.2023 - 10.2023
Insurance Agent
Liberty National Life Insurance Company
09.2022
Tax Associate
TurboTax
03.2022 - 01.2023
Customer Service Representative
MCI Telecommunications
01.2021 - 08.2021
Online Grocery Associate
Walmart
03.2019 - 12.2020
Call Center Representative
Nissan North America, Inc.
12.2018 - 02.2019
Assistant Manager
Journeys Shoe Store
01.2017 - 11.2018
Server Shift Leader
Waffle House
01.2017 - 01.2018
Some College (No Degree) - Mass Communications
Miles College
Computer and Information Sciences
University of Montevallo
Communication Studies
Jefferson State Community College
Medical Billing And Coding -
Jes Health Services