Andrea Jones
Milwaukee
Summary
Dedicated professional with a strong focus on customer relationship management and effective communication. Known for resolving issues efficiently while promoting high customer satisfaction.
Overview
12
12
years of professional experience
Work History
Lead Patient Service Access Represent
Froedtert Health
9200 W. Wisconsin Ave
03.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Engaged customers through conversations to build rapport and trust.
- Supported colleagues by offering guidance to enhance collaboration in the work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Deli/Bakery Production Worker
Walmart
15205 W Greenfield Ave
09.2018 - 03.2021
- Operated bakery equipment for mixing, baking, and packaging products.
- Maintained cleanliness of work areas and equipment following safety standards.
- Managed inventory by organizing and restocking supplies to maintain operational flow.
- Ensured product quality during production to uphold freshness and safety standards.
- Coordinated with team members to achieve daily production goals effectively.
- Followed all food safety regulations during product preparation and handling.
- Assisted with the packaging and labeling of finished products.
- Monitored oven temperatures during baking process.
- Followed all safety guidelines while operating machinery.
Caregiver/Medication Coordinator
Menomonee Place Senior Living
N84 W17147 Menomonee Ave
02.2014 - 09.2019
- Supported residents in daily living activities and personal care to enhance their quality of life.
- Engaged seniors in meaningful conversations and activities to foster companionship and emotional well-being.
- Administered medications according to prescribed schedules and protocols.
- Collaborated with healthcare providers to ensure optimal resident care plans.
- Assisted clients with bathing, dressing, and personal hygiene tasks to promote comfort and dignity.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Administered medications per care plans to ensure adherence to prescribed health protocols.
Education
High School Diploma -
Atlas Preparatory Academy
1051 E Russell Ave06-2012
Skills
- Customer relationship management
- Appointment scheduling
- Supervision and leadership
- Team collaboration
- Problem solving
- Effective communication
- Active listening
- Emotional intelligence
- Microsoft Word
- Multitasking
- Good Telephone Etiquette
- Occupational safety
Timeline
Lead Patient Service Access Represent
Froedtert Health
03.2021 - Current
Deli/Bakery Production Worker
Walmart
09.2018 - 03.2021
Caregiver/Medication Coordinator
Menomonee Place Senior Living
02.2014 - 09.2019
High School Diploma -
Atlas Preparatory Academy