Andrea Jones
Roanoke,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Appeals Coordinator
Delta Dental of Virginia
Roanoke, VA
07.2023 - Current
- Reviewed and analyzed appeal submissions to ensure policy compliance, facilitating accurate decision-making.
- Collected and organized required documents for efficient appeals processing.
- Managed dental claims appeals process, collaborating with dental consultant to achieve timely resolutions.
Manager on Duty
Green Ridge Recreation Center
Roanoke, VA
05.2018 - Current
- Supervised operations to ensure safety and quality standards.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Investigated incidents reported by customers or staff members.
Practice Manager
Peters Creek Dentistry
Roanoke, VA
02.1995 - 07.2023
- Managed daily operations of dental practice to ensure smooth patient flow.
- Supervised staff scheduling and workflow to optimize team performance.
- Coordinated patient appointments and maintained accurate records in practice management software.
- Implemented efficient office procedures to enhance patient experience and satisfaction.
- Trained new employees on office protocols and customer service standards.
- Maintained inventory of dental supplies and coordinated orders with vendors.
- Ensured compliance with health regulations and safety standards in the practice.
Cashier
Food Lion
Roanoke, VA
05.2014 - 05.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently at checkout stations.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained accurate cash drawer and balanced registers daily.
- Implemented proper scanning techniques for quick item processing.
- Assisted customers with product inquiries and store navigation.
- Promoted store loyalty programs to enhance customer engagement.
Education
High School Diploma -
Lord Botetourt High School
DalevilleSkills
- Claims coordination
- Policy review
- Operational auditing
- Quality control
- Patient scheduling
- Team supervision
- Employee training
- Customer relations
- Problem solving
- Data entry proficiency
- Attention to detail
- Conflict resolution
- Self motivation
Timeline
Appeals Coordinator
Delta Dental of Virginia
07.2023 - Current
Manager on Duty
Green Ridge Recreation Center
05.2018 - Current
Cashier
Food Lion
05.2014 - 05.2018
Practice Manager
Peters Creek Dentistry
02.1995 - 07.2023
High School Diploma -
Lord Botetourt High School