Tessa Penn Hutchens
Elkin,NC
Summary
Experienced with dental insurance coordination and patient account management. Utilizes effective communication to ensure smooth insurance claim processes. Knowledge of insurance policy guidelines and patient satisfaction strategies.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Dental Insurance Coordinator
Yadkin River Dental Spa
Elkin, NC
03.2026 - Current
- Verified patient dental benefits and eligibility before appointments to support accurate treatment planning.
- Coordinated claims submission, follow-up, and appeal documentation to reduce reimbursement delays.
- Interpreted insurance estimates and explained coverage details to patients with clarity and professionalism.
- Resolved claim denials by reviewing narratives, attachments, and carrier requirements for resubmission.
Insurance Coordinator and Financial Advisor
Aspen Dental
Winston-Salem, NC
04.2023 - 03.2026
- Maintained accurate insurance records, fee schedules, and patient account information within practice systems.
- Collaborated with front office and clinical teams to align treatment plans with coverage limitations.
- Coordinated patient treatment plans, verifying documentation accuracy and scheduling follow-up appointments.
- Verified insurance benefits and preauthorizations, ensuring accurate coverage estimates before appointments.
District Trainer and Recruiter
Windsor Fashions
Charlotte, NC
06.2018 - 03.2023
- Conducted Learning Development training programs for new staff members and assessed talent during performance evaluations.
- Facilitated new store openings. Hired, trained and evaluated personnel in sales and marketing. Presented Learning Development training programs to new staff members while assessing talent for performance evaluations.
- Evaluated candidate strengths and weaknesses through screening processes, developed recruiting strategies to identify qualified candidates, and trained and mentored over 40 new personnel in various roles.
Education
Associate of Science - Basic
Wilkes Community College
Wilkesboro05-2026
Skills
- District trainer
- District recruiter
- Patient Education
- Claims Management
- Claims Coordination
Accomplishments
- Processed all insurance claims and quickly addressed denials.
- Reduced claims denials 90% by building relationships with insurance providers.
Certification
- Certified District Trainer, Windsor Fashions - 2017-2023
Timeline
Dental Insurance Coordinator
Yadkin River Dental Spa
03.2026 - Current
Insurance Coordinator and Financial Advisor
Aspen Dental
04.2023 - 03.2026
District Trainer and Recruiter
Windsor Fashions
06.2018 - 03.2023
Associate of Science - Basic
Wilkes Community College