Andrea Juarez
Flower Mound
Summary
As a dedicated customer service specialist with a background in luxury hospitality for over 5+ years, I am passionate about delivering exceptional client care to the highest standards of excellence. I thrive in environments that encourage growth, integrity, and authenticity in their team members while embracing a fun work atmosphere. I am highly motivated by a passion for sales and committed to cultivating strong customer relationships that drive organizational success.
Overview
3
3
years of professional experience
Work History
Fine Dining Bartender and Server
Mi Dia From Scratch.
Flower Mound
07.2023 - 05.2025
- Delivered luxury hospitality services to high-profile and VIP clientele, ensuring personalized, discreet, and exceptional guest experiences.
- Led front-of-house operations while delivering high-quality services to 150+ guest nightly.
- Curated and crafted custom drink experiences while managing complete bar setup, inventory, and organization.
Restaurant Service Professional
The Tavern At Lakeside.
Flower Mound
12.2022 - 07.2023
- Developed and delivered targeted training focused on upselling, customer engagement, and operational excellence
- Built strong rapport with guests, generating repeat business and positive feedback through providing exceptional customer service.
- Elevating hospitality offerings by proactively expanding knowledge for culinary and beverage pairings.
Customer Service Associate
Underdogs Burgers and Brews.
Flower Mound
06.2022 - 12.2022
- Recognized for top-tier service, maintaining a 30–40% average tip rate in a high-volume, fast-paced environment.
- Adopted a personalized service approach by engaging with regular customers and remembering their preferences to enhance guest satisfaction and loyalty.
- Consistently mentored team members while delivering exceptional service in a fast-paced, high-volume environment.
Education
High School Diploma -
Flower Mound High School
Flower Mound, TX05-2022
Texas Alcoholic Beverage Commission (TABC)
ServSafe Food Handlers
Skills
- Positive Team Dynamics- Collaborative team player with strong interpersonal communication skills
- Client Communication Excellence- Builds trust and maintains strong relationships through clear, professional, and empathetic communication
- Software Proficiency - Strong knowledge of various POS computer software and systems
- Growth-Oriented Mindset - Committed to embracing feedback and quickly integrating new insights and skills
Timeline
Fine Dining Bartender and Server
Mi Dia From Scratch.
07.2023 - 05.2025
Restaurant Service Professional
The Tavern At Lakeside.
12.2022 - 07.2023
Customer Service Associate
Underdogs Burgers and Brews.
06.2022 - 12.2022
High School Diploma -
Flower Mound High School
Texas Alcoholic Beverage Commission (TABC)
ServSafe Food Handlers