Andrea Kaufman

(ENA SaaS team and Solution Acquired by Lightspeed)

• Achieved regional sales targets by developing strategic plans and executing effective account management practices.
• Excelled at driving consultative SaaS sales strategies for existing clients resulting in 300% pipeline growth
• Collaborated with cross-functional teams, ensuring smooth communication and timely project completion.
• Conducted regular competitor analyses to identify potential threats and devise effective countermeasures accordingly.
• Organized regional events to showcase the company's products and services, attracting prospective customers and strengthening brand awareness in the market segment..
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
• Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
• Negotiated favorable contract terms for both the company and clients while maintaining a focus on mutual benefits.

• Employed highly effective solution sales strategies for SaaS, Managed IaaS/WAN, VoIP, Security solutions resulting in consistent annual growth from 2M-5M Annual Run Rate
• Managed an existing territory's client base, maintaining an impressive customer retention rate of 98%-100% Year over Year
• Streamlined account management processes, improving overall efficiency and productivity.
• Collaborated closely with Solution and Network Engineers to design holistic approach and supervise the implementation of solutions through Sales Process to Post Implementation
• Effectively onboarded 4 new employees and provided ongoing mentorship to new team members.
• Boosted client satisfaction by effectively managing and resolving account issues.
• Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
• Researched emerging industry trends, applications, and concepts to enhance products and services.
• Analyzed key competitors to respond to competitive threats.

• Provided training to radiology teams and end-users to ensure accurate and efficient radiology dictation and reporting
• Collaborated with Support and Product Management teams to address client needs and escalate issues needing solutions
• Managed daily client support concerns, ensuring ongoing client success.

• Sales & CRO, Gayle Nelson, Andrea was a high performing member of my team year-after-year
• She is a quick study, very energetic, customer-focused, and has great communication skills
• She loves a challenge and I'm confident that she would excel, especially in a consultative selling role
• She was instrumental to our success in growing our education and public sector business and achieving very high levels of customer satisfaction and loyalty.